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Work Background
Visiting AngelsDirector of Operations
Sep. 2021Punta Gorda, Florida, United States · HybridCharged with all areas of Operations including, Human Resources, State Licensing Compliance, Sales, Marketing, and Emergency Management Implementation. Directly interfaces with clients performing service evaluations and supervising all care. Projects & Accomplishments: • Managed a team of 80+ employees including office staff, CNAs, and HHA’s.
• Multi facility management with supervision of three offices.
• Handled incoming sales leads to successfully increase weekly billing hours from 1100 to 2000 weekly
• Built and maintained positive relationships with clients and staff.
• Conduct recruiting, interviewing, background checks, hiring, and onboarding for potential candidates
• Maintained compliance for all caregivers per State of Florida’s regulations
• Created and updated Comprehensive Emergency Management Plan annually
• Worked in a remote and hybrid work environment as necessary
• Completed all AHCA audits with 100% success rating • Assisted clients with understanding LTC policies and implementing for care
BrightStar CareBranch Manager
Mar. 2019 - Oct. 2019Lansing, Michigan, United States · On-siteResponsible for managing all office and field staff holding them accountable to deliver consistent, safe, compassionate and high-quality care to clients. Demonstrated the skills, abilities and competencies to recruit, hire, teach, and develop a high-performance supervisory field team. Effectively executed performance management, scheduling, payroll, billing, policies and procedures. Partnered closely with the Director of Nursing (DON), the Owner/Sales Manager, and Customer Care Managers (CCM) to maximize patient-centered care, branch revenues and profitability. Projects & Accomplishments:
• Managed processes, procedures and high standards to make an enjoyable culture for Brightstar Customers and team members.
• Conducted thorough and engaging employee, interviews and orientations to properly on-board all new hires. • Effectively managed hiring and termination procedures to foster strong and positive employee relations
• Supported and used all technology tools and resources to ensure proper processes including ADP for weekly payroll processing.
• Ensured timely and accurate billing and time records.
• Monitored scheduling of staff to meet client care needs and minimize non-billed overtime.
• Ensured on-call phone and assigned staff are professionally trained and available as needed.
• Ensured care and coverage of 24/7 to meet the need of our clients and protect Brightstar Care standards including safety and injury prevention.
• Enforced and maintained all Joint Commission Accreditation (JCAHO) standards of excellence.
• Complied with all standard Federal, State, and Local regulations and employment law and practices as well as maintaining current business, tax and health license.
• Ensured education and compliance of all HIPPA regulations and requirements.
• Ensured that security standards are consistently practiced and enforced to protect client and employee records.
FirstLight Home CareOffice Administrator
Oct. 2014 - Sep. 2021Fort Myers, Florida Area · HybridManaged all areas of home health operation including Intakes, billing, payroll, scheduling, intakes, State Licensing Compliance, Joint Commission Requirements, and Emergency Management Implementation. Interacts daily with clients and caregivers to perform evaluations and to schedule and supervise all levels of care. Projects & Accomplishments: • Successfully managed a team of over 130 employees including office staff, LPN’s, RN’s, CNAs, and HHA’s.
• Multi facility management with three area locations
• Responsible for conducting all audits with AHCA and Joint Commission
• Remained cognizant on rules and regulation changes within the State of Florida
• Processed weekly billing and bi weekly payroll using QuickBooks
• Handled incoming sales leads and strategized new lead generation tactics to increase hours
• Used knowledge of industry to sign new clients and increase hours from 115 to 3000 hours a week. • Updated and reconciled monthly bank statements, billing statements, • Created policies and completed interview to obtain Joint Commission Accreditation
• Worked in a remote and hybrid setting as needed
• Processed accurate and timely year end reporting (W-2’s and 1099’s)
• Assisted clients with understanding LTC policies for implementation of care
• Traveled to and gave presentations at corporate events on areas of expertise
• Communicated with other Franchises to provide support for challenges
State of Michigan, Licensing and Regualatory AffairsWord Processing Assistant
May. 2011 - Jul. 2014Okemos, MI · On-siteProviding clerical support services to Cosmetology, Barber, Professional Investigator, Security Guard, Security Alarm, and Real Estate Appraisers professions while handling Data entry of approximately 50 applications daily for new license, relicensure, reciprocity, and reinstatement. Projects & Accomplishments: • Processed and filed approximately 800 employee roster information.
• Processed fingerprint letters regarding criminal history reports • Prepared documents for scanning according to retention schedule.
• Reviewed incoming bond and insurance information ensuring state compliance.
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