Vince Berndsen - Lead Consultant, Hatch Europe

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Work Background

Hatch Digital ConsultingManaging Director

Jan. 2012WorldwideHatch has been in business for over 10 years. It's mission is to help organizations create business value with digital technology and innovation that delivers breakthrough business performance improvements and facilitates digital transformation. Hatch helps organizations adapt and use digital technology from innovative platforms, connect with legacy tools and systems and ensure implementation success. We work with boutique partners that we have worked with for many years in eCommerce & Web Development, CRM, Advertising & UX, UI, Creative Design, Cyber security, app development etc. Our partners work value based and take responsibility in achieving targeted results. With our partners, we can take up any project. We have consulted in several major transformation programs for large multinationals / Forbes 500’s.

EarlyBridgeAlliance Partner

Oct. 2009 - Dec. 2018Netherlands & SingaporeEarlyBridge is an award winning agency - EMEA Gartner CRM Excellence Awards - specialized in designing and delivering the right experiences to drive results. Vincent has been the alliance partner for EarlyBridge in Singapore. EarlyBridge has proven and has been awarded for developing and implementing the right combination of one-to-one contacts. We can improve business results for our clients. EarlyBridge is winner of the Global Customer Experience Management, Customer Strategy Award, alongside a runner-up position in the EMEA Gartner CRM Excellence Awards. Specialties: - Customer Experience Management & CRM - Multi Channel strategy - Customer Strategy development & implementation - Customer Journey Mapping - Process re-engineering - E-commerce & Channel strategy - Customer Intelligence & Analytics - Interactive Marketing - Retention & Loyalty programs - Cultural change - Project Management

PhilipsDirector Global CRM - ad interim

Mar. 2011 - Jan. 2012Amsterdam Area, NetherlandsAs head of Global CRM, I worked with the Regional, Local and Business Unit CRM directors in a strategy/enablement role. Aligning closely and with P&L that I closely aligned with my business partners and their teams, in a period of 1 year we made major steps in corporate branding, data privacy, security, policy, training and team development. After completing the interim role, I continued in an advisory role to the head of marketing for Philips Asia-Pacific.

AccentureCustomer Relationship Management Consultant

Oct. 2008 - Oct. 2009CRM (Marketing, Sales & Service) Management Consulting for multinationals with HQ based in the Netherlands and Belgium

Philips Consumer LifestyleGlobal Consumer Care, CRM & Knowledge Manager

May. 2005 - Sep. 2008Local, regional and global (project) management of multi-channel client related teams and processes (B2B / B2C). Vincent worked for Philips in Eindhoven, Brussels, Singapore and Amsterdam. At Philips, he was responsible for the operations budget and consumer loyalty for Benelux and several key performance indicators in the regional and global business units of Consumer Lifestyle, Consumer Electronics and Domestic Appliances & Personal Care

VodafoneManager Consumer Services

Mar. 1999 - Mar. 2005During his studies in International Economics, Vincent built and led several teams and customer interaction centers in Amsterdam, Almere, Maastricht and Heerlen. As a project manager in the Customer Experience department, Vincent led projects in practically all fields of customer service. In the last 2 years in his career at Libertel-Vodafone at the age of 24 he was responsible as Head of Operations for all B2C client interactions, leading 4 contact centers, 20 teamleaders and over 300 contact center advisors on 4 locations.