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Work Background
QualityIPTechnical Account Manager
Jul. 2022Kent, Ohio, United StatesI started with QualityIP as an Onsite Technician taking on the front lines of enterprise IT. I quickly moved up to a position as a hybrid TAM, taking on clients while maintaining my onsite presence.
SpectrumField Technician II
Jun. 2021 - Jun. 2022Lodi, Ohio, United StatesAs a Spectrum field technician, I am responsible for installing and repairing both cable television and coaxial based home network systems. I am also responsible for customer service and front line interactions.
Joy of Medina County MagazineLayout Designer
Jan. 2021Medina, Ohio, United StatesI handle the layout and design of the Joy of Medina County Magazine along with writing the tech focused column which runs monthly. The goal of this column is to help inform general audiences of tech news and helpful tips for day to day life.
Joy of Medina County MagazineIT Manager
Sep. 2020Medina, Ohio, United StatesI have designed and deployed the server and client systems used by the head of the Joy of Medina County Magazine team. I have also been retained under contract to upgrade and maintain the system as requested.
StaplesComputer Repair Specialist
Sep. 2020 - May. 2021Medina, Ohio, United StatesI worked as the head repair and sales representative for the Staples Tech Bench. While in this positioned I managed a large variety of projects for repairs on consumer equipment as the lead technician and handled customer interactions and de-escalations where required.
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