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United Kingdom
Work Background
ResearchGateSenior Product Manager
Apr. 2018 - Sep. 2023Berlin, GermanySenior Product Manager for the team that scaled and decoupled from engineering effort data ingestion pipelines to increase content available for our researchers by 1 million+ each quarter, while working closely with our B2B customers to both define requirements and set operational procedures. The space was also constrained in the legal domain, adding additional complexity that had to be navigated. Responsible for the cross-functional team that designed and built a subscription sign-up flow, integrated third party components and remained compliant with all applicable laws regarding payments across multiple domains. On time :) Product Manager of a Growth/SEO, 170M+ indexed pages, 300% growth in traffic over 3 years. Responsible for setting platform SEO strategy.
ResearchGateProduct Analyst
Apr. 2017 - Apr. 2018Berlin Area, GermanyDeveloped new and maintained existing SEO reporting dashboards and flows. Responsible for analyzing and conceiving new A / B experiments, and providing high quality insights to drive SEO strategy. Keyword analysis was also later a part of this role.
ResearchGateTechnical Community Support Manager
Apr. 2015 - Apr. 2017Berlin Area, GermanyResponsible for the Customer Support team at ResearchGate. Developed an empathetic and productive team focused on representing main user pain points to the wider org. Devising, calculating and maintaining KPIs to describe Support team performance. Using empathy and exploratory data analysis to identify root causes of user unhappiness, resulting in a reduction of incoming user issues over a 2 year period by over 60%. Communicating to product teams why solving this problem will benefit both the company and their own OKRs, bringing development teams closer to the 'user pain'. Prototyped and built low-fi versions of automation to handle resolution of high-volume issues in Selenium and VBA which resulted in a 40% reduction in time spent on user requests, allowing us to focus on investigating the underlying issues and addressing them in combination with the Product org.
ResearchGateData Quality Specialist
Oct. 2014 - Apr. 2015Berlin, Germany- Manual resolving of reported data issues
- Side development of tooling to facilitate this process
- Further development to automate certain tasks, resulting in the reducing of backlog by 20k items, saving ~800hrs work.
Leibniz Universität HannoverWissenschaftliche Hilfskraft
Sep. 2013 - Dec. 2020Primarily proofreading for language of Aeronautical Engineering papers before publication. For a time I also taught an "English for Engineers" course to postDoc level students of varying levels of English ability.
Dublin Inn GmbHBartender
Mar. 2012 - Mar. 2014Hannover, Lower Saxony, GermanyResponsible for:
- Customer satisfaction
- Taking orders from bar patrons - Taking reservations
- Preparing and serving appetizers
- Fulfilling multiple orders from said patrons and wait staff orders simultaneously
- Ensuring sufficient stock, based on sales expectations for different days / events
- Organizing wait staff to ensure timely service for all patrons
- Entertainment (Music, Kareoke nights, ensuring multiple Sporting events are shown correctly across all TVs/projectors
- Bar security
FreelanceWork & Travel
Oct. 2009 - Mar. 2012Australia, Indonesia, Malaysia, Thailand, Laos, VietnamTwo and a half years of working and travelling, experiencing different cultures, working a myriad of different jobs, primarily in agriculture and gastronomy.
ThalesStudent Systems Engineer
Jan. 2009 - Jun. 2009Glasgow, Scotland, United KingdomA 6 month embedding in Thales Optronics Glasgow to perform and write my Masters thesis.
- A technical analysis of a control system was performed - Optimizations were developed and iterated upon by testing on a prototype
- Further work was recommended to further improve
AenaStudent Engineer
Jul. 2008 - Sep. 2008Barcelona, Catalonia, SpainSummer internship organized through IAESTE
- assisted in monitoring and organizing renovation work at Aeropuerto del Prat, Barcelona
- produced reports detailing progress through roadmaps
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