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Work Background
The Clearing, Inc.Director
Jan. 2019 - May. 2024Washington DC-Baltimore AreaAs the third employee in corporate history, I played a key role in growing the firm to its current size of 130 employees with revenue of $30M. Directing operations, I lead business process improvement and efficiency, and I oversee multiple departments (IT, Visuals, Office Services), ensuring outstanding customer experiences while maintaining compliance with government regulations and security protocols. I also coach and mentor executive clients and project teams, including members of the Senior Executive Service at the Department of Justice (DoJ).
• Managed P&L for $25M portfolio of diverse projects, achieving predicable and consistent profitability.
• Served as lead for Emergency Response Team and throughout pandemic response.
• Led development and management of enterprise and business function indirect budgets, coordinating with budget holders, approvals, and shifts necessary during CR/shutdown periods.
• Spearheaded Policy and Family Products initiatives, including integration of Defense POW/MIA Accounting Agency, championing major effort to improve relationships with families of lost service members.
• Cultivated strong relationships with executive clients at General Services Administration, recommending IT decisions and stakeholder communication strategies.
• Developed trust and momentum across complex stakeholder environment of Federal Aviation Administration lines of business, translating complex information into simplified graphics and associated narratives.
The Clearing, Inc.Senior Principal
Apr. 2017 - Dec. 2018
The Clearing, Inc.Principal
Jun. 2009 - Mar. 2017
Tysons FordDirector of Special Projects
Oct. 2006 - Jan. 2009Vienna, Virginia, United StatesI played a key role in increasing the company revenue by identifying profitable business opportunities and developing long-term business growth strategies. Developing our franchise e-commerce strategy, I also oversaw multimillion-dollar residential and commercial real estate investments.
• Executed targeted marketing approaches to generate new business opportunities, developing web content and traditional strategic communications collateral, yielding 4x increase in government sales.
• Led strategic process improvements, designing enterprise inventory tracking processes for wholesale and accounting operations, along with analytics and technical reporting.
• Designed, developed, and delivered coaching and performance support programs for executive management.
Touchstone Consulting GroupSenior Consultant
Jun. 2004 - Oct. 2006
George Washington UniversityProject Manager, School of Business
Aug. 2002 - Jun. 2004
KBK Management Consulting, Sydney AustraliaOwner
Oct. 2000 - Oct. 2001
St. Mark's International College, Sydney AustraliaStudent Services Manager
Jan. 2000 - Oct. 2000
Zenken International Academy, Nagoya JapanEnglish Language Consultant
Nov. 1997 - Sep. 1999
Japan Exchange and Teaching (JET) Program, Fukushima Prefecture JapanEnglish Language Teacher
Jul. 1996 - Jul. 1997
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