Surabhi Gawde - Associate Director, Capgemini

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Network Power<100 people

Roles

✔️50%

🔥33%

Startup Founder

🧑‍🔬33%

Engineer

Geos

🇮🇳25%

India

🇪🇸8%

Spain

🇩🇪8%

Germany

Work Background

Capgemini InventWeb3 & metaverse Lead

Feb. 2023Munich, Bavaria, GermanySolving real world problems with Web3, Web2.5, digital assets, CBDC, metaverse etc, if it makes sense. + Leading Web3 and metaverse strategy and tech for business benefits, new experiences for end users, employees/partners, new capabilities and alliances. + Leading an internal global Web3 community of 350+ who have collectively published 60+ PoVs about latest trends in blockchain, digital assets, TradFi moves. + Developing proposals, pitches and offers for Digital Assets, Wallets, Blockchain, Loyalty, CBDCs, Web3 and metaverse. Leading as Web3, digital assets client conversations for Germany, UK, Netherlands, Belgium and advising in local capability build up. + Collaborating with Capgemini Metaverse Lab on immersive experiences, NFTs, digital twins + Involved in client conversations across EU as Web3 expert for upskilling tools at large clients for improving Web3 fluency of various teams. + Exploring Web3 infrastructure options such as dePIN, its realistic usecases and impact. Expert in residence for Capgemini TechnoVision 2023 - Me, Myself and Metaverse and DAOs https://www.capgemini.com/insights/research-library/technovision-2023/ Expert in Residence for Capgemini Financial Services TechnoVision 2023 - Customer Experience https://www.capgemini.com/insights/research-library/technovision-2023-financial-services/

Diverse DotsCommunity Ambassador

Jul. 2022

WICCI - Women’s Indian Chamber of Commerce and IndustryNational Council Member - Emerging Technologies

Apr. 2022Speaking on metaverse, tokenisation, and exploring policies for a safer metaverse

LISA - LEAD Incubator & Startup AcceleratorStartup Mentor

Apr. 2022 - Aug. 2022Mentored a fintech startup. LISA is an ecosystem for startup founders, founded by Stanford GSB LEAD participants. It is the first hybrid platform of 3.2K+ LEAD community for incubating ideas to MVP and scaling ventures globally.

Capgemini InventAssociate Director

Feb. 2021 - Feb. 2023Banking SME, account strategy and consulting for global markets with focus on next generation banking and new tech + Offerings and proposals on blockchain for loyalty with digital wallets, NFT, metaverse experiences, Go To Market proposition, digital assets and Web3 related new businesses and helping clients understand how can they co-exist with Web2 and existing architecture + DLT innovation usecase project for a central bank in Middle East in areas: Digital Ecosystem, DeFi/ Tokenisation, Metaverse - Open Finance, Banking & Payments, Operations, Sustainability, Digital Currencies. + Publication on banking and metaverse: https://www.capgemini.com/se-en/insights/expert-perspectives/why-should-bankers-pay-attention-to-the-metaverse/ + As a value creator in multi-tower deals, brought together various practices in consulting, technology, external partnerships for unique innovative solutions + Led large pursuits and opportunities in multivendor, Fintech ecosystem to drive innovative and disruptive use cases on Banking-as-a-Service, market entry for digital products, and customer strategy for global banking clients + Led for next generation banking propositions, assets focused on new revenue streams in ecosystem collaboration, cross sector collaboration, customer centricity, loyalty, and emerging trends in blockchain, digital assets finance, 5G banking in 2021

AccentureStrategy & Consulting

Jul. 2019 - Jan. 2021Mumbai+ Post Merger Integration CXO PMO for a bank and an NBFC. Instrumental in large Salesforce win and account growth + Technology Scalability assessment for customer experience for an Asset Management Company + Data driven marketing insights for enterprise marketing automation, customer segmentation, channel affinity, content affinity for global therapeutic areas, new products & user journey analysis for an MNC pharma client for 8 global markets. + Business Development workshops/proposal support for digital and analytics solutions, shared services finance transformation for pharma clients + Study of 20 global generics pharma companies with archetype basis profitability & operating margins, product salience, geographic spread, M&A, collaboration & focus areas for pharma PoV

KPMG IndiaManager Management Consulting

Apr. 2017 - Jul. 2019Management Consulting - CIO Advisory Consulting business development & engagements with C-level/ CGM level stakeholders in banking, insurance and financial institutions and government sector in India, Middle East and South East Asia. Co-led/led digital strategy offerings, project planning, budgeting, project management, team utilization and mentoring. Trusted advisor to GM levels in banks. + KPMG India's representative in KPMG's Global Innovation core team + Knowledge Champion of KPMG India FS team + Project: Led a team for Business Analysis of over 50 Payments projects at a large banking client including industry led changes in avoidance of double taxation in merchant discount rate and interchange fee, NCMC (National Common Mobility Card) debit cards and transit projects. Business Analysis and PMO for debit cards, pre paid cards, forex travel cards, Google Tez, loyalty alliances. + Won cross sector (infra - transit advisory) for newer revenue streams, digital strategy transformation, digital road-map formulation engagements for clients + Led program management for approximately 600+ projects at one of world's largest banks with all key stakeholders for 25 business units & 30 IT departments. Review in terms of reducing turn around time (TAT), time to market, vendor accountability, inter-dependencies for planning & execution, ironing out collaboration issues between business & IT. Reduced 50% delayed projects & improved enterprise agility for one of their largest business units + Led digital strategy & customer strategy projects & proposals for banking clients

KPMG IndiaAssistant Manager

Feb. 2015 - Mar. 2017MumbaiAs part of MC - CIO Advisory, I've worked on following consulting assignments: + Conceptualized approach and methodology for digital strategy, digital design, cost optimisation, transformation management office, IT portfolio management, data and analytics, enterprise mobility, innovation labs for market opportunities in BFSI, payments, postal dept space + Project 1: Led a team of 3 for business analysis role for operational-isation of a payments bank for bridging gaps between business processes and UX for customers & UX for sales distribution + Project 2: Led market penetration strategy for a payments solutions firm covering IT Strategy, IT landscape assessment, market assessment for Financial Inclusion in banking sector, opportunities with payments banks supported with operational viability business cases + Project 3: Designed Go To Market Strategy for global IT leaders to assess market trends, emerging technology, product assessment and competition from FinTech or global start-ups and thus build strategy for increasing market share in banking and financial services in India. (Product categories - networking, compute, storage and collaboration) + Project 4: CRM strategy (Current State Assessment, Gap Analysis, Target Design and Roadmap Design) for large PSU bank and its subsidiaries + Probono: Data Warehouse and Analytics strategy assessment including data policy review as per RBI's data standardisation guidelines for large PSU bank. Consultative sales in Procure to Pay - Finance transformation, Fraud Risk Management solution evaluations for banking clients. Thought Leadership / White Papers - Thought leadership paper related to payments systems in India White paper on CRM in Banking White paper on Financial Inclusion in India

Ernst & YoungSenior Consultant

Mar. 2014 - Feb. 2015MumbaiAdvisory assignments primarily with public and private sector banks, insurance companies & NBFCs for customer services, marketing strategy using CRM, digital initiatives for phases such as IT strategy, RFP Development, IT Vendor evaluation and Negotiation & IT Implementation + CRM and Contact Centre strategy, RFP Preparation and Vendor evaluation for large Indian bank + Setting evaluation methodology and evaluation of nominations from public, private and co-operative banks for ‘Best use of technology to enhance customer experience’ category for popular banking awards + Customer experience proposals for a private bank

Kotak Mahindra BankProduct Manager - Deposits, Savings Accounts

May. 2011 - Mar. 2014Mumbai Area, IndiaSavings Account & Term Deposits, NPS + Liaison for 5Cr - 200Cr deposits with Treasury, Business segment Heads & Regional Sales Managers + Product pricing, product development for New To Bank (NTB) customer acquisition + Product strategy for higher income and key portfolio metrics such as product penetration, sales productivity, group product holding, etc + Plan & implement campaign management for product variants basis propensity for cross-sell & retention + Lead business analysis for customer segmentation + Liaise with IT team for product availability and user experience on alternate distribution channels such as internet banking, mobile banking, etc. + Liaise and work closely with various cross-functional teams within the bank such as Operations, Treasury, BIU and Marketing + Industry pricing benchmarks and Term Deposit reporting to ALCO (Asset Liability Committee) + Set & monitor standards of performance for sales teams catering to branch banking, wealth, NRI, etc. + Optimized deposits distribution by working in close collaboration with Treasury & sales teams pan India NPS (National Pension Scheme) + Collaborated with National Pension Scheme (NPS) team in liaising with Kotak group companies and prepared proposals for corporate tie-ups

Cognizant Technology SolutionsTechnical Analyst - CRM

Sep. 2006 - Apr. 2010Mumbai, Pune, UKSiebel CRM experience for commercial lending with large bank in UK + Impact analysis, business requirement analysis for 4 Siebel environments + Managed BAU (Business As Usual) post deployment of projects, system/software patches, etc. + Proactive Problem Management across technology support areas, business team, technology teams to drive a clear and agreed resolution. Sales Force Automation and Territory Alignment for large UK based pharma client + Module lead for a team of 3 for Territory Alignment for 3 countries (Germany, Italy, Turkey) from proof of concept, risk analysis, estimates, implementation, system testing, UAT to Go live. + Designed complex Sales Force Automation requirements for Pfizer Netherlands (Pfizer UK - EuCAN) + Defect Prevention Co-ordinator, Software Configuration Management for CMMi audits. (RCA) Root Cause Analysis and CAPA (Corrective Actions/Preventive Actions) + Mentored and trained junior associates in Siebel, domain knowledge, client management and business processes. Editor - Cognizant Customer Solutions Practice (CSP) Newsletter team