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Work Background
SLHE Consulting LimitedPrincipal Consultant
Jun. 2018Bay of Plenty, New Zealand
Digital Arts Network AucklandBusiness Director
Sep. 2017 - May. 2018Responsible for developing the overarching digital experience strategy for a key client account and worked closely with the Account Project Manager and Strategists to lead the account’s business development and grow DAN’s engagement with the client. Collaborated with the team to deliver project solutions, while maintaining team alignment to the account and project strategies.
Nationwide Building SocietyUX Design Lead
Mar. 2015 - Jul. 2017Swindon, United KingdomWorking within a small, dedicated UX/UI team across the Next Generation Banking App programme focused on representing the needs of the customer and delivering an optimal customer experience across multiple OSes & form factors. Challenged with redesigning existing desktop based Internet Banking experiences and bringing them to life in a simple and effective way within a touch based environment, across multiple viewport sizes. Responsible for building relationships across a multi-disciplinary team consisting of senior stakeholders, business analysts, technical architects, onshore & offshore development teams (internal & third party) and SMEs. Working within a hybrid delivery methodology designed to allow app features to be analysed and then delivered in the most efficient manner based on technical complexity, business priority or regulatory needs.
SkyUser Experience Lead
Apr. 2014 - Mar. 2015London, United KingdomManagement of a team of UX Designers (Senior and Mid-Level) responsible for delivering an optimised digital Shop experience to meet the needs of consumers as well as deliver against strategic business goals. Interpret, challenge and refine business requirements, estimate resource needs/timescales, define project activities and manage delivery of multiple work streams across Sky.com/shop. Working within an Agile delivery environment across multiple technical teams, responsible for maintaining the integrity of the customer experience through the development process and into customers’ hands. A member of the e-Experience UX management team tasked with ensuring that the objectives of BSkyB are delivered via class leading Online and Interactive customer experiences across Shop, Help and My Sky.
HeathWallacePrincipal User Experience Consultant
Jul. 2012 - Apr. 2014Reading, United KingdomA Senior User Experience role, reporting to the UX and Strategy Director, responsible for securing and subsequent ongoing delivery of a responsive website redesign project for the world’s largest building society. Management of permanent and contract resources tasked with delivering a digital customer experience designed to empower users to purchase the financial services that best meets their needs. Development of forward looking user experience concepts for new business opportunities and creation of bespoke multi-channel business strategies across a range of strategic clients. Additional responsibilities include detailed project planning, resource management, estimating and budgeting, stakeholder management (internal, client side and third party), workshop facilitation and quality assurance.
VodafoneUX Programme Manager
Apr. 2011 - Jul. 2012London, United KingdomAn expanded programme management role supporting the central UX team to deliver 80+ workstreams across four business units, with a total budget of circa. €8.0m in FY11/12. Act as the single point of contact for the UX team into Finance and deliver detailed finance reports to support regular budgeting activities across the supported business units. Responsible for the definition, development and delivery of consistent project management documentation and tools across the central UX team (supporting the four business units and the central UX team). Line management of two programme managers supporting the UX business partners, to provide detailed project planning, resource forecasting and delivery of UX workstreams in alignment with agreed methodologies.
VodafoneUX Design Lead
Apr. 2010 - Apr. 2011London, United KingdomA multi-faceted role that encompassed project planning, delivery and reporting, resource planning and recruitment, budget forecasting and tracking, and UX design responsibilities. Responsible for co-ordinating UX design activities across a team of 13-15 contractors in alignment with business stakeholder priorities and a technology release schedule aligned to local market requests. Ownership of the Online budget forecasting, reporting and tracking, working closely with the Head of Online Programmes to ensure that budget allocation was aligned to business priorities. Single point of contact for UX recruitment activities with the recruitment partner, Finance and HR to ensure contractors were recruited, on-boarded and managed in line with Vodafone global policies.
HeathWallaceUX Consultant/Project Manager
Jan. 2006 - Apr. 2010Reading, United KingdomA hybrid project & relationship management, consulting, strategy and user experience role across a range of disciplines (inc. research and IA, conceptual & final design, development, user testing and implementation). A senior member of the Client Services team working with a range of multinational PLCs, including HSBC & RBS, to define and deliver their online strategies within both secure and non-secure environments. Effective communication with all parties involved in project delivery including senior management, external agencies and third party technology providers.
Domino SystemsProject Manager
Jan. 2005 - Dec. 2005Oxford, United KingdomA project management role with the responsibility of managing the delivery of varied web projects from initial inception, through design & development and on to final ‘live’ implementation. Management of resource requirements and team members across a multi-discipline organisation in order to ensure work was scheduled and delivered to the appropriate timescales.
Trada Technology LtdProject Manager
Jan. 2003 - Dec. 2005High Wycombe, United KingdomA project management & business development role with the responsibility of developing and delivering a sustainable web services business unit, and delivery of key industry projects in a management or support capacity. Hands on development of website designs and HTML/CSS as and when required in order to meet the needs of clients within the UK timber industry
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