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Work Background
PHU SOFIACompany Owner
Jan. 2014 - Dec. 2023Poland · Hybrid- Effective management of an online store specializing in seasonal products (July-August) - Building relationships with customers through a variety of channels, including social media, telephone calls, e-mails, and face-to-face meetings. - Conducting store marketing campaigns on Facebook and Instagram, requiring frequent changes, data analysis and strategy testing, which resulted in increased brand recognition. - Creating online stores on Shopify yourself. - Each team member was assigned specific responsibilities, which enabled effective management and control of work progress. - Creating a plan and tasks for the following weeks allowed for monitoring progress and assessing the commitment of individual employees. - Active participation in the communication process within the team via platforms such as Bitrix24 and Trello. - Quick response to unforeseen situations with employees and resolution of conflicts to ensure the smooth operation of the team. - Effective management of a network of stationary and online stores, sometimes employing up to 20 employees. - Systematic adaptation of marketing strategies, especially when advertising on new marketplaces, both domestic and international. - Active approach to personnel management, responding to crisis situations, ensuring the efficiency and control of the team's work (remotely and stationary).
PH LIBRAStore Manager
Jan. 2009 - Jan. 2014Pomorskie, Poland · On-siteEffective management of a stationary store, including full responsibility for operations, staff, and financial aspects.
Coordinating the team's work, supervising the achievement of sales goals and ensuring high quality of customer service.
Active role in making decisions and resolving issues related to store operations.
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