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Work Background
Xcelr8now, LLC.Business and Executive Coach, Trainer, Consultant
Mar. 2021Scottsdale, Arizona, United StatesThrough one to one business and excutive coaching, work with business owners and leaders to gain clartiy and focus to achieve business and personal goals.
Optimal Networks, Inc.Senior Consultant/VCIO
Aug. 2019 - Jun. 2020Washington DC-Baltimore AreaA 50-person managed IT and consulting firm serving law firms, national associations, and the SMB market in Washington D.C. As Senior Consultant/Virtual CIO, reported to the COO and interfaced with C-Level and IT staff in a client facing role. • Engaged in urgent, time sensitive project partnering with client’s security leadership and engineering staff to identify alternative secure virtual meeting platforms and develop implementation timeframes for migration to new, more secure meeting platform within two weeks without business interruption.
• Drove deployment and migration of company-wide email and internal communication platform tool used by users nationally.
Chickasaw Nation Industries, Inc.Project Manager
Sep. 2015 - Jan. 2018Washington DC-Baltimore AreaA large, multi-subsidiary Native American owned firm providing services to the Federal Government and commercial markets. Led a team of 64+ employees and subcontractors who were co-located at seven different Government Agencies. Reported to the Division President and interfaced with all internal operations staff and with client Contracting Office executives, and Contracting Officer Representative as well as C-Level Branch executives and operational leadership. • Spearheaded cost-savings and green initiatives to maximize facility operations for Government agency. Conducted business case analysis for centralized printing center resulting in lower occupancy, supply costs and equipment costs. • Hired, developed, and motivated new cohort of project managers to support buildouts of Government office facilities in the Washington D.C. metro region and throughout the U.S. • Mitigated and resolved internal conflicts between contract and government staff through coaching, conflict resolution and collaboration.
CEM Solutions GroupCEO/Senior Consultant
Apr. 2011Washington DC-Baltimore AreaInterfaced with internal team and client C-Level executives. Served as trusted advisor to start-up companies consulting on strategic business planning including mission, strategy, and infrastructure creation. Supported thoughtful pre-planning for monetization, process efficiencies resulting in successful launches and smart, scalable growth.
• Partnered with senior leadership to conduct assessment and provide recommendations to improve call center response rates for community health center. Reduced hold times from over 15 to under 3 minutes by implementing an outsourced overflow call center during peak hours along with identifying/implementing an online patient portal for appointment scheduling improving patient satisfaction and increased patient access to care.
• Spearheaded execution of successful brand marketing launch for community health center. Partnered with marketing agency to implement digital strategy including website development and brand consistency increasing patient traffic and growing practice from 3 to14 locations.
• Implemented automated health center auditing system to ensure compliance with HIPPA and PCI regulations. Technology gathered and reported inconsistencies leading to remediation recommendations, and mitigation of patient identity breaches. Improved process efficiency, employee training and continuous monitoring of compliance efforts.
Sindel Technology SolutionsPresident/CEO
Sep. 1996 - Mar. 2011Phoenix, Arizona AreaPrincipal and Founder of managed IT service and consulting firm serving businesses in a variety of industries including healthcare, financial, light manufacturing, transportation, and professional services in Arizona. Designed and implemented all financial and operational controls and procedures, negotiated client and vendor contracts, and recruited executive, engineering, and administrative talent. • Implemented succession planning model, identifying, mentoring high performers to prepare Sindel Technologies for exponential growth. Mentored high performers in financial, business acumen, leadership, and soft skills resulting in a 90% retention rate.
• Envisioned/spearheaded new managed services model to improve and scale client deliverables. Launched technology solutions which anticipated and resolved client needs, allowing for more strategic use of engineers. Resulted in new client acquisition with no additional staff and improved staff retention. • Fostered culture of empowered decision-making by modeling transparent knowledge sharing of vision, values, and ongoing business strategies. Improved transparency, accountability, efficiencies, line-level customer and staff engagement.
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