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Work Background
Phoenix Energy TechnologiesCustomer Experience Manager
Feb. 2024Manchester, New Hampshire, United States · Remote
BrainBox AINorth American Key Account Manager
Jul. 2023 - Feb. 2024Manchester, New Hampshire, United States
ABB Smart Buildings North AmericaNorth American Key Account Project Manager
Jun. 2020 - Jul. 2023
ABB Smart Buildings North AmericaNational Accounts Project Manager
Feb. 2018 - Jun. 2020Manchester, New Hampshire
Teletrol Systems Inc.Project Manager, Solutions Engineering
Jan. 2010 - Feb. 2018Manchester, New HampshirePROJECT MANAGER, SOLUTIONS ENGINEERING Responsible for project support for a subsidiary of Philips and a leading provider of eBuilding energy management solutions. Establish new standards, processes and procedures that streamline interactions across teams in support of project execution; create roadmaps including present current state, future state vision, resource requirements and project plans
Manage all project planning phases including gathering requirements, performing gap analytics, documentation, calendar management and daily reporting Document solutions, methods and procedures to drive communication synergies and alignment between the product development group and sales team in support of go-to-market strategies, unlocking revenue growth and customer acquisition
Structure governance processes for solution architecture, technical oversight and stakeholder engagement; create a disciplined project management environment based on speed of decision-making and project visibility
Facilitate the end-to-end execution of on-site and off-site leadership team meetings, company events and customer visits, including agenda development, materials preparation, activity planning and logistics
AutodeskProject Specialist II
Jan. 2002 - Dec. 2010Manchester, NHPROJECT SPECIALIST II | AEC AUTODESK CONSULTING Managed engagements for 12 consultants to maximize profitable by efficiently routing nationwide assignments for a global software corporation that makes software for the architecture, engineering, construction, manufacturing, media, and entertainment industries. Primary customer point of contact focused on identifying engagement protocols used to meet client training objectives
Engaged with clients to establish a thorough understanding of the organizational mission, business priorities and strategic plans; maintained ongoing relationships with retainer clients to ensure maximum number of assignments were booked Assisted with business development efforts with a strong focus on delivering high levels of service and accelerating revenue growth; client list included Cannon, Black and Veatch, and Burns and McDonnell with contracts ranging from $1M to $4M
Ensured lines of communication remained open, objectives were clearly communicated and deadlines were met; consistently achieved quarterly revenue goal by ensuring consultant’s calendars were completely booked 6-8 weeks in advance
Established all workflow processes and procedures with consultants and Legal and Accounting Departments; championed business initiatives focused on improving productivity, enhancing service levels and realizing synergies Realized a 92% response rate on customer satisfaction surveys by engaging the client via phone; communicated feedback and suggestions to consultants including ways to enhance and strengthen relationships
Awarded Peer-to-Peer award as the subject matter expert to resolve issues for the consulting team
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