Stephanie Brown - Fractional Project Manager, self-employed

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Work Background

Fractional PM ProFractional Project Manager

Sep. 2023Atlanta, Georgia, United States · RemoteProvide agile and predictive project management services for small to mid-sized businesses in creative and technical industries.

bitsIO Inc.Agile Project Manager | Scrum Master

Sep. 2021 - Sep. 2023United States · RemoteAs the sole project manager and Scrum Master, I led globally distributed teams, playing a pivotal role in the company's tech consulting success. ** Oversaw high-impact Splunk cloud migration projects as a Project Management Consultant. ** Directed both internal and external technical projects, ensuring effective execution aligned with strategic goals. ** Developed comprehensive project plans, aligning tasks and resources with client Statements of Work for successful outcomes. ** Provided clear, timely updates to customers, partners, and stakeholders, ensuring consistent communication throughout project lifecycles. ** Addressed and resolved technical escalations, maintaining strong client and team relationships. ** Championed the Scrum framework, leading all aspects from sprint planning to retrospectives, fostering team engagement and agile practices. ** Tackled team delivery challenges, including cultural and logistical barriers, to maintain project progress. ** Handled project monitoring for external clients, overseeing billing and financial management. ** Coordinated marketing initiatives, bridging external vendors with internal executives, demonstrating cross-functional team leadership. ** Implemented and managed key CRM software, enhancing project tracking. ** Administered Jira and Confluence, optimizing project documentation and collaboration. ** Mentored interns for two years, contributing to the company’s learning culture and supporting the Databricks team administratively. In this multifaceted role, I successfully merged project management expertise with strategic vision, driving effective team operations and client satisfaction in a global context. Related Skills Scrum Master Global Team Leadership Cloud Migration Projects Technical Project Planning Stakeholder Communication Sprint Planning Backlog Grooming Agile Best Practices Cross-Functional Coordination Problem Resolution CRM Software Implementation Strategic Project Execution

Career BreakCareer transition

May. 2020 - Sep. 2021Atlanta, GeorgiaFrom May 2020 to August 2021, I took a strategic career break to upskill and pivot towards project management in the data field. During this period, I committed myself to intensive learning and skill development. I enrolled in a tech bootcamp, Techbridge, where I honed my expertise in project management, data analysis, Scrum, and cloud fundamentals. This educational journey was complemented by an 8-week paid internship and mentorship program at bitsIO, Inc. Here, I gained hands-on experience and attained certifications in Splunk and Cribl. This immersive experience not only solidified my technical and project management skills but also led to a pivotal opportunity: At the conclusion of my internship, I was offered a full-time project management position at bitsIO, Inc, following a strong endorsement from my mentor. This career break was a period of transformation and growth, positioning me to thrive in the dynamic field of data project management.

KellyConnect | Contact Center SolutionsTechnical Support Representative

Nov. 2019 - Apr. 2020Marietta, Georgia, United StatesIn this role,, I excelled as a Technical Support Representative, specializing in chat-based customer service. I focused on delivering effective solutions and enhancing customer experiences. ** Managed inbound customer chat conversations across various websites, demonstrating strong communication skills and the ability to handle multiple queries simultaneously. ** Conducted online demonstrations, educating customers on product features and available online help resources. This involved not just technical knowledge, but also the ability to convey complex information in an accessible manner. ** Committed to resolving customer issues promptly and accurately, I tailored my approach to each customer, ensuring their concerns were addressed with empathy and efficiency. ** Diligently documented all customer interactions in the computer system, maintaining detailed and dated notes for accurate future reference. This was crucial for maintaining continuity in customer support and service excellence. This position honed my skills in technical support, customer communication, and problem-solving, all within a fast-paced, technology-driven environment. Related Skills: Technical Support Customer Service Chat-Based Communication Product Demonstration Issue Resolution Customer Education Documentation Skills Technology Proficiency Empathetic Customer Engagement Multitasking in Customer Support

G4SSenior Project Manager (Site Security Supervisor – Senior Captain)

May. 2012 - Nov. 2019Altanta, GAIn this role, I spearheaded comprehensive project management initiatives, leading the security operations for a key national account's headquarters. My primary focus was on delivering top-notch security services, balancing both strategic and operational aspects. ** Managed the entire security function, including access control, monitoring activities, and comprehensive reporting, akin to overseeing complex, multi-faceted projects. ** Expertly coordinated a team of 91 security professionals, including 3 junior captains and 8 shift supervisors, mirroring the responsibilities of a senior project manager in effectively handling large teams. ** Implemented robust training programs and scheduling, ensuring team readiness and optimal resource allocation for every project phase. ** Upheld the highest standards of service quality and contract adherence, regularly conducting personnel inspections and performance evaluations. ** Streamlined payroll processes and incident reporting, utilizing tools like Labor Scheduling, Perspective software, and Risk 360, demonstrating proficiency in various project management software. ** Overhauled operational procedures, including uniform distribution, fleet vehicle maintenance, and medical supplies coordination, showcasing my ability to manage logistical aspects of large projects. ** Acted as a critical point of contact for the client, building and maintaining strong relationships, a key element in successful project management. ** Responded efficiently to emergencies and client requests, ensuring agile and adaptive project management. ** Reporting directly to the Account Manager, I played a pivotal role in shaping the security strategy and operations, reflecting my capacity to handle senior-level project management responsibilities. Related Skills: Senior Project Manager Team Leadership Strategic Planning Operational Efficiency Resource Allocation Performance Management Client Relations Emergency Response Project Coordination

G4SProject Manager (Site Security Supervisor - Lieutenant)

May. 2010 - Apr. 2012Atlanta, Georgia, United StatesI embraced the role of a Project Manager as the Site Supervisor, overseeing the security operations of a subsidiary's headquarters. I was requested by the client and this role was pivotal in showcasing my project management skills in a high-stakes environment. ** Managed the 24-hour security of a 287,000 square foot facility, reflecting my ability to oversee large-scale, complex projects effectively. ** Led a team of 7 security officers, ensuring seamless operation and demonstrating my skills in team management and leadership. ** Acted as the primary client liaison, a role that honed my stakeholder management and communication skills, crucial for any successful project manager. ** Spearheaded the development of a comprehensive training program and authored key operational documentation, showcasing my aptitude for creating sustainable and efficient workflows. ** Conducted regular performance evaluations and supervised payroll processing and scheduling, ensuring the smooth running of the project's human resource aspects. ** Introduced and managed key performance indicators, presenting these metrics in a compelling manner to senior leadership and regional managers, a task that aligns with the responsibilities of mid-level project management. ** Recognized for my outstanding performance with the 'Top Supervisor' award across a five-state region, a testament to my project management prowess and ability to deliver results that resonate with leadership and peers alike. ** Directly reported to the Area Manager, underscoring my role in strategic decision-making and project oversight. Related Skills: Project Management Team Leadership Client Liaison Training Program Development Operational Documentation Performance Management Key Performance Indicators Stakeholder Presentation Award-Winning Leadership Security Operations Management

Sears Home ServicesSales Project Consultant

Oct. 2009 - May. 2010Norcross, Georgia, United States · RemoteIn my role at Sears Home Improvement Products, I thrived as a Sales Project Consultant, specializing in kitchen remodels. I was dedicated to offering personalized, top-quality solutions across a wide area in Atlanta. ** Excelled in selling home improvement products through in-home presentations, employing a strategic 10-step selling plan. This approach was instrumental in achieving an 80% sit ratio and a 20% conversion rate in a single session. ** Designed custom kitchen solutions using 20/20 design software, ensuring functionality and aesthetic appeal to meet diverse client needs. ** Effectively presented these solutions with proprietary software and product samples, helping clients envision their remodeled kitchens. ** Managed a large territory, extending from the North Carolina/Tennessee border to Augusta, GA, down to Kathleen, GA, and west to the Alabama border. ** Traveled 800 to 1,000 miles weekly, demonstrating my commitment to reaching and serving a broad client base. Beyond sales, project initiation, and planning, I played a pivotal role as an Engagement Manager, maintaining client relationships from kickoff to close. This involved regular communication, problem-solving, and ensuring client satisfaction until project completion. My role blended sales acumen with project management and client engagement, focusing on creating dream kitchens and ensuring successful project outcomes. Related Skills: Sales Project Consultant Project Management Client Relationship Management Strategic Sales Planning Project Lifecycle Coordination Construction Project Oversight Client-Centric Solutions Design and Implementation Stakeholder Communication Project Delivery and Execution

Mondial Assistance S.A.S.Project Coordinator (Assistance Coordinator)

Aug. 2007 - Jul. 2009Richmond, Virginia, United States · On-siteIn this role, I embraced the crucial responsibilities of a Project Coordinator in the healthcare industry, specializing in risk assessment and coordination of medical care for travel insurance clients who became ill or injured, often in Spanish-speaking countries. ** Facilitated access to medical treatment for individuals facing health emergencies while traveling, frequently in international settings. This involved assessing risks and ensuring safe, reliable access to healthcare services. ** Acted as a vital bridge between healthcare providers and insurers, ensuring seamless communication and coordination in high-stress situations. ** Initiated and managed the claims process, especially for inpatient hospitalizations, by collecting and documenting detailed data for billing purposes. ** Played a key role in educating customers and stakeholders about their plan benefits, enhancing their understanding and experience with the insurance plan. ** Spearheaded case management by gathering complete medical documentation of the situation before dialing in the on-call nurse and handing off the incident to case managers to monitor healthcare needs. This required meticulous attention to detail and strong organizational skills. ** Proficiently entered and managed data in proprietary software, ensuring accurate information flow to case managers and medical professionals. This role demanded not only project coordination skills but also a deep understanding of healthcare systems, risk assessment, and cross-cultural communication, particularly in emergency and travel-related contexts. Related Skills: Healthcare Project Coordination Risk Assessment in Healthcare Cross-Cultural Communication Emergency Medical Assistance Travel Insurance Coordination Bilingual Healthcare Coordination Claims Process Management Patient Advocacy in Healthcare International Healthcare Navigation

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