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Work Background
CellMarkSales Service Coordinator
Apr. 2023 - Apr. 2025*Coordinated international and domestic shipments, ensuring timely delivery and customs compliance across North America.
*Managed end-to-end order processing and shipping documentation using IFS ERP system.
*Resolved invoice discrepancies and supported financial reconciliation, contributing to a 15% reduction in billing errors.
*Acted as liaison between brokers, carriers, and warehouses to streamline logistics workflows.
Russel MetalsLogistics Coordinator
May. 2019 - Sep. 2023Winnipeg, Manitoba, Canada*Led daily freight scheduling, inventory tracking, and exception handling for regional steel deliveries.
*Managed shipment documentation and billing using RMI Trucks system, improving process accuracy.
*Supported inter-branch transfers and backorder releases, helping reduce delivery delays by 20%.
*Collaborated with transportation and sales teams to align logistics with client expectations.
VersaCold Logistics ServicesSupervisor, Terminal Office & Dispatch
Oct. 2016 - May. 2019Winnipeg, Manitoba, Canada*Supervised dispatch and administrative teams, ensuring service excellence and operational efficiency in a cold storage environment.
*Managed claims, freight scheduling, and safety compliance as Co-Chair of the Health & Safety Committee.
*Oversaw payroll, vendor payments, and invoice auditing, supporting accurate financial reporting.
*Enhanced outbound load planning, improving customer delivery windows.
Iron MountainBusiness Support Specialist / Market Project Leader
Dec. 2008 - Oct. 2016*Oversaw billing and administrative operations across Manitoba and Saskatchewan, ensuring accuracy and timely reporting.
*Led audit preparation and maintained inventory records, contributing to successful compliance reviews and internal audits.
*Coordinated cross-departmental workflows and served as the primary liaison with external vendors and clients.
*Supported site-level security and document management initiatives, improving regional operational integrity.
*Delivered consistent customer service and A/R reporting, enhancing client satisfaction and cash flow management.
DHLService Centre Administrator
Jun. 2002 - Dec. 2008*Led daily administrative operations, supervising clerical staff and approving payroll submissions to ensure timely and accurate processing.
*Managed union correspondence and compliance documentation, supporting a well-regulated workplace environment.
*Tracked performance metrics and assisted in generating operational reports to support management decisions.
*Played a key role in ensuring smooth day-to-day service center operations by coordinating with cross-functional teams.
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