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Work Background
Customer Experience Officer
The Esplanade Co LtdCustomer Experience Officer
Apr. 2021Singapore, Singapore• Oversee front-of-house operations, ensuring high-quality and efficient event management. • Manage ticket sales processes and related functions, maintaining accuracy and customer satisfaction. • Conduct engaging venue tours, showcasing Esplanade's offerings to diverse audiences. • Operate and manage the contact center, addressing customer inquiries and ensuring exceptional service delivery. • Design and deliver training programs for new hires and existing staff to elevate service standards. • Coordinate departmental logistics and oversee equipment management to support operations. • Develop and implement Standard Operating Procedures (SOPs) and policies to enhance efficiency and consistency.
Logistics Assistant
The Esplanade Co LtdLogistics Assistant
Apr. 2019 - Apr. 2021Singapore• Spearheaded procurement operations, including freight, accommodations, transportation, catering, and artist hospitality, ensuring seamless event logistics • Oversaw contractual agreements, ensuring compliance and effective management of departmental obligations • Directed catering setups to meet event specifications, coordinating with vendors and staff to deliver high-quality experiences
Logistics Casual
The Esplanade Co LtdLogistics Casual
Oct. 2018 - Apr. 2019
Star Guide (Casual)
Resorts World SentosaStar Guide (Casual)
Aug. 2018 - Nov. 2018SentosaStar guide for Universal Studio
Recreation Assistant (Casual)
Shangri-La Hotels and ResortsRecreation Assistant (Casual)
Jul. 2018 - Nov. 2018Singapore
Artiste Liaison Officer (Freelance)
The Esplanade Co LtdArtiste Liaison Officer (Freelance)
Feb. 2018 - Oct. 2018Esplanade Drive Singapore
Event & Marketing Executive
Blisshouse Singapore Pte LtdEvent & Marketing Executive
Sep. 2016 - Dec. 2017The Central Clarke Quay 6 Eu Tong SengVenue sales, Marketing Campaign, Event co-ordination
Officer
Gardens By The BayOfficer
Oct. 2013 - Sep. 201618 Marina BoulevardStaff deployment, Customer Service, Autonomous (self driven vehicle) Team (Host) AREU Branch Official Chairman for Gardens By The Bay
Senior Artiste Executive
MediaCorp Pte LtdSenior Artiste Executive
Nov. 2008 - May. 2013Managing Artistes, Schedules, Events, etc.
Photographer
SportsmenAsiaPhotographer
Jan. 2006 - Dec. 2007Photographer and Sales
Operations
Sentosa Luge Co Pte LteOperations
Jul. 2005 - Jul. 2006SentosaOperating the Skychair, Safety, Ticketing
Asst Marketing Manager
Club Eden Pte LtdAsst Marketing Manager
Jan. 2001 - Jan. 2004Event Planning, Partner Negotiation for Events, Club's Promotion, Themes Concept.
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