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Work Background
AT&TPrincipal Technical Program Manager
Jun. 2021 - Apr. 2025Arlington Heights, Illinois, United States- Architected a 3-year modernization roadmap covering 6 mobility-core platforms; pulled two legacy platforms forward by 6 months and trimmed projected capex by 8%
- Managed a $4M annual budget across concurrent programs; closed the books 2% under plan
- Leveraged savings to pilot a 5G DBE proof-of-concept, boosting capacity by 10%
- Streamlined USP & BVoIP pipelines, slashing lab-to-prod time from 18 to 12 wks, accelerating feature rollouts by 20% for 150M+ subscribers
- Negotiated new SLAs with Nokia and F5, enabling zero-touch telemetry; MTTR fell 5%, averting $300K in potential SLA penalties
- Led bi-annual program readouts, maintaining stakeholder & management engagement
AT&TCapacity Planning Analyst
May. 2016 - Jun. 2021Chicago, Illinois, United States- Managed capacity for 8 geo-distributed Data Border Element clusters serving 1.2M+ BVoIP subscribers; kept availability at 99.995% for five consecutive years
- Instantiated, configured, and deployed virtual machines on AT&T Infrastructure Cloud in response to capacity concerns, resource constraints, and performance issues
- Collaborated with engineering to analyze KCIs to develop strategic growth models, validate engineering rules and network designs to maintain network reliability
- Created automated reporting dashboards of platform demand allowing for 25% quicker response time by engineering and operations teams
AT&TNetwork Deployment Engineer
Jun. 2014 - May. 2016Chicago, Illinois, United States- Engineered IP backhaul for 4,800 cell sites across IL/WI/MI, boosting average throughput 10%
- Processed 100+ work orders weekly at 98% SLA; streamlined workflow to cut cycle-time 5%
- Developed Excel-to-SQL status tracker, halving manual status-email load and reclaiming ~10 engineer-hours/week for design work
University of Illinois Urbana-ChampaignSharepoint Developer & Business Analyst
Jan. 2014 - May. 2014Urbana-Champaign Area- Created customized SharePoint site templates for committees, IT projects, meeting notes,
and collaborative documents
- Ensured the security of the Dean’s office data by managing the appropriate hierarchical
access of their SharePoint site
- Gathered requirements from academic professionals in the College of Liberal Arts & Sciences
Motorola Mobility (a Lenovo Company)Technical Sales Support Specialist
May. 2013 - Aug. 2013Libertyville, Illinois, United States- Presented project management tools in order to streamline document sharing,
collaboration, improve accessibility to updates with enhanced views
- Supported the processing and submission of Sprint device data for over
eight hundred units through enterprise resource planning for carrier activation
- Researched the impacts of software containing potentially unnecessary
pre-loaded WMA/WMV codecs on future products to save $0.06 per device
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