GUESS?, Inc.Store Manager
Mar. 2009 - Sep. 2013Johannesburg Metropolitan Area๐๏ธ Store Manager | Guess (Menlyn Location) ๐๏ธ As the Senior Store Manager at Guess, I led a dynamic team at the Menlyn location, driving sales growth, delivering exceptional customer experiences, and fostering a high-performance team culture. Here's an overview of my tenure: ๐ Key Duties: Oversaw all aspects of store operations, including sales performance, inventory management, and customer service, consistently exceeding targets and KPIs.
Developed and implemented innovative sales strategies and promotional activities to drive foot traffic and increase revenue.
Led a team of passionate associates, providing coaching, training, and support to ensure excellence in customer service and sales performance.
Cultivated strong relationships with customers, building brand loyalty and driving repeat business through personalized service and engagement. ๐ผ Key Achievements: Achieved a 19% increase in sales revenue within the first year of assuming the role, surpassing targets and contributing to the store's success.
Implemented streamlined operational processes that improved efficiency and reduced costs, resulting in significant savings for the company.
Selected as one of the top managers to meet and host Paul Marciano, the founder of the iconic GUESS brand, during his visit to South Africa in 2010.