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Work Background
accelerateITBusiness Development Manager
Jun. 2022 - Jan. 2024Johannesburg Metropolitan Area๐ Business Development | accelerateIT ๐ As a Business Development professional at accelerateIT, I played a pivotal role in driving growth and fostering strategic partnerships in the IT services and managed services sector. Here are some of my key responsibilities: ๐ Key Duties: Identified and pursued new business opportunities to expand accelerateIT's client base and revenue streams.
Conducted market research and analysis to identify industry trends, competitive landscapes, and potential target markets.
Built and maintained strong relationships with clients, vendors, and industry stakeholders to drive business development initiatives.
Collaborated with internal teams to develop customized solutions and proposals tailored to client needs and objectives.
Managed the end-to-end sales process, from lead generation and qualification to contract negotiation and closing.
Acted as a trusted advisor to clients, providing expert guidance on IT solutions and services to address their business challenges and goals.
Attended industry events, conferences, and networking opportunities to enhance accelerate It's visibility and reputation in the market.
Monitored and reported on sales performance, pipeline activity, and market trends to inform strategic decision-making and drive business growth.
Cagan Tech LimitedNew Business Development - South/East Africa & Mauritius
Sep. 2020 - Jun. 2022South Africa๐ New Business Development | Cagan Tech ๐ At Cagan Tech, a Mauritius-based software development company, I served as a New Business Development professional on a contract basis. My primary focus was to expand Cagan Tech's business footprint on the African continent, leveraging our expertise in digital transformation solutions. Here are some highlights of my achievements in this role: ๐ Key Duties: Identified and pursued new business opportunities across the African continent, targeting markets where there was a clear demand for digital transformation experts.
Developed and executed strategic sales plans to penetrate key markets and establish Cagan Tech as a trusted partner for digital innovation.
Built strong relationships with key stakeholders and decision-makers at some of the largest companies in Angola, Kenya, and Mauritius.
Leveraged my industry expertise and knowledge of local markets to tailor solutions that addressed the specific needs and challenges of each client.
Successfully closed deals with major companies, driving revenue growth and expanding Cagan Tech's presence in the region.
Collaborated with internal teams to ensure seamless project delivery and client satisfaction, fostering long-term partnerships and repeat business.
Provided regular updates and insights to senior management on market trends, competitor activities, and opportunities for growth.
Browns the Diamond StoreSales Consultant
Oct. 2017 - Sep. 2019Johannesburg Metropolitan Area๐ Luxury Goods Sales Consultant | Browns the Diamond Store ๐ Thrilled to have been part of the prestigious team at Browns the Diamond Store, where I infused my passion for luxury goods with unparalleled customer service. As a Luxury Goods Sales Consultant, I dedicated myself to crafting unforgettable experiences for our esteemed clientele. Here's a glimpse into my journey: ๐ Key Responsibilities: Provided personalized service and expert guidance to clients seeking exquisite diamonds, gemstones, and fine jewelry.
Cultivated enduring relationships with clients, gaining insights into their preferences to deliver tailored recommendations.
Leveraged my deep product knowledge to educate clients on the unique features and benefits of our luxury offerings.
Collaborated seamlessly with our sales team to consistently meet and exceed individual and store sales targets.
Ensured seamless customer experiences at every touchpoint, from initial inquiry to post-purchase support.
Played a pivotal role in maintaining optimal inventory levels and ensuring merchandise presentation met our high standards. ๐ Achievements: Achieved R1.3m in 1 sale. Average of R2m in monthly sales.
Received consistent positive feedback from clients for exceptional service and product knowledge.
Contributed to the overall success of the sales team by consistently exceeding performance targets.
MANGOOperations Manager
Sep. 2014 - Sep. 2017South Africa๐ National Sales and Operations Manager | Mango & Karen Millen ๐ As the National Sales and Operations Manager for Mango and Karen Millen, I had the privilege of leading dynamic teams across a network of 11 stores nationwide, overseeing a total of 80 staff members. Here's an overview of my role and key achievements: ๐ Key Responsibilities: Developed and executed strategic plans to drive sales and operational excellence across all stores, ensuring alignment with company objectives and brand standards.
Implemented robust operational processes to optimize efficiency in areas such as inventory management, staffing, and customer service, resulting in improved productivity and cost savings.
Provided leadership and guidance to store managers and staff, fostering a culture of high performance and accountability.
Conducted regular performance evaluations and provided ongoing training and development opportunities to enhance team skills and capabilities.
Collaborated closely with cross-functional teams, including marketing, finance, and merchandising, to support product launches, promotions, and other initiatives.
Traveled to London as the franchise representative to Karen Millen, attending seasonal market week.
Cultivated and strengthened relationships with international partners based in Palau, Spain.
Compiled and delivered insightful post-seasonal reports to local and international executives. ๐ผ Achievements: Orchestrated a 7.5% increase in sales revenue across the Mango and Karen Millen portfolios within a 1-year period.
Spearheaded a comprehensive staff restructuring initiative over a 2-year period, optimizing resources and enhancing operational effectiveness while maintaining service excellence.
Developed and curated a robust company and brand training guide, accompanied by a dynamic training roadshow, empowering staff to efficiently manage stores and exceed performance expectations.
GUESS?, Inc.Senior Store Manager
Oct. 2013 - Dec. 2014Johannesburg Metropolitan Area๐ Senior Store Manager | Guess (Sandton City Flagship) ๐ Following my successful tenure at the Menlyn location, I was promoted to Senior Store Manager for the flagship Guess shop in Sandton City, one of South Africa's premier shopping destinations. Here's an overview of my role: ๐ Key Duties: Spearheaded strategic initiatives to elevate the Guess brand presence and drive sales growth in the flagship location, leveraging insights from market trends and customer preferences.
Implemented best-in-class customer service standards and visual merchandising techniques to create an immersive and compelling shopping environment for customers.
Collaborated with cross-functional teams to execute high-impact marketing campaigns and events, driving foot traffic and enhancing brand visibility in the market.
Led by example, fostering a culture of excellence, teamwork, and continuous improvement among store associates, resulting in increased productivity and morale.
GUESS?, Inc.Store Manager
Mar. 2009 - Sep. 2013Johannesburg Metropolitan Area๐๏ธ Store Manager | Guess (Menlyn Location) ๐๏ธ As the Senior Store Manager at Guess, I led a dynamic team at the Menlyn location, driving sales growth, delivering exceptional customer experiences, and fostering a high-performance team culture. Here's an overview of my tenure: ๐ Key Duties: Oversaw all aspects of store operations, including sales performance, inventory management, and customer service, consistently exceeding targets and KPIs.
Developed and implemented innovative sales strategies and promotional activities to drive foot traffic and increase revenue.
Led a team of passionate associates, providing coaching, training, and support to ensure excellence in customer service and sales performance.
Cultivated strong relationships with customers, building brand loyalty and driving repeat business through personalized service and engagement. ๐ผ Key Achievements: Achieved a 19% increase in sales revenue within the first year of assuming the role, surpassing targets and contributing to the store's success.
Implemented streamlined operational processes that improved efficiency and reduced costs, resulting in significant savings for the company.
Selected as one of the top managers to meet and host Paul Marciano, the founder of the iconic GUESS brand, during his visit to South Africa in 2010.
GUESS?, Inc.Visual Merchandiser
Feb. 2007 - Jan. 2009Pretoria, Gauteng, South Africa ยท On-siteIn-Store Visual Merchandiser at Guess As an In-Store Visual Merchandiser at Guess, I had the privilege of combining my passion for fashion with my creativity to create visually stunning displays that enhanced the overall shopping experience for customers. With a keen eye for detail and a deep understanding of the Guess brand, I played a pivotal role in ensuring that the store's merchandise was presented in an appealing and enticing manner. Responsibilities: - Developed and executed visual merchandising strategies in line with Guess brand guidelines to enhance the overall store aesthetic and drive sales.
- Collaborated with the store management team to analyze sales data and customer feedback to identify areas of improvement and implement effective merchandising solutions.
- Designed and set up eye-catching window displays, ensuring they were updated regularly to reflect new arrivals and seasonal trends.
- Arranged and styled merchandise in an organized and visually appealing manner, utilizing space and product placement techniques to maximize sales opportunities.
- Conducted regular store walks to assess visual merchandising standards, making necessary adjustments to ensure consistency and adherence to brand guidelines.
- Trained and coached store associates on visual merchandising techniques, helping them understand the importance of visual presentation and its impact on customer engagement and sales. Working as an In-Store Visual Merchandiser at Guess allowed me to combine my love for fashion with my creative skills, contributing to the overall success of the store. I thoroughly enjoyed the dynamic and fast-paced environment, and the opportunity to continuously learn and adapt to new trends and visual merchandising techniques.
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