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Work Background
College of Theology and Social Sciences of WarsawCreative Director for Branding and Strategic Communications
Sep. 2024Warsaw, Mazowieckie, PolandLeads the branding for the College of Theology and Social Sciences in Warsaw through audiovisual content, focusing on elevating the institution's public profile and deepening community engagement Drives strategic initiatives in marketing and communication, aiming not just at promotional outputs but also at positioning the university as a leading theological and social science institution. Balances creative leadership with operational oversight to deliver high-quality content that resonates with the target audience while safeguarding the institution's reputation. Manages video production, photography, and digital marketing campaigns to enhance public image and foster engagement with prospective students and stakeholders. Responsible for the complete management of the audiovisual studio, guaranteeing high-quality content creation for both promotional purposes and institutional events. This includes the proactive planning and coordination of branding needs for all events, ensuring that each one reflects and strengthens the university’s reputation. Works in tandem with graphic designers and cross-departmental teams to maintain a consistent and cohesive brand identity across English and Polish language divisions. Adopts a proactive approach to event planning and crisis management, stepping in whenever necessary to ensure that even unplanned events are well-prepared and executed to maintain the university’s brand standards.
MiintoCustomer Success Specialist Multilanguage
Apr. 2024 - Jul. 2024Varsovia, Mazovia, PoloniaResolved all customer order issues by mediating between clients, partners, and courier services, utilizing AI-driven insights to facilitate smooth communications and effective problem-solving. Proficient in utilizing software such as Slack for communication channels, Dixa for customer support management, Podio for workflow optimization, Adyen's banking audit tools, admin account management tools, and implementing effective e-Commerce B2B2C strategies, supported by internal CRM systems. Utilized AI tools to effectively manage customer interactions across multiple languages, including Spanish, Italian, Dutch (for Netherlands and Belgium), and English, ensuring seamless transactions and maintaining high customer satisfaction. Managed day-to-day activities in Dixa, including meticulous ticket handling and proactive follow-ups to maintain excellent response time averages and meet SLAs; ensured efficient customer support operations across multiple regions and languages.
Diebold NixdorfIT Service Desk Agent - Bilingual
Aug. 2020 - Nov. 2023Varsovia, Mazovia, PoloniaProviding proactive user helpdesk services to all BP Sites with issues in Spain, through customer assistance requests. This includes the usage of remote tools, like Citrix, Snow, Jira, Zendesk, SAP, etc, to analyze and resolve tickets in Oracle EBS. Continuous follow-up and discussions with Productivity Managers, Spain Retail Operations department, and third-party partners such as Ingenico, H24 or Avalon, to provide the customer with the most effective solution to any present challenge. Monitoring Universal Work Queue (UWQ) - revision of assigned tasks in Oracle EBS. Creating and updating the tickets in case of changes (cancellation, additional or required information). In the case of a customer's calling, provide the status of any incident requested. Handling the E-Mails with additional questions from other levels. Being able to solve the majority of incidents directly.
Linguin Akademia Rozwoju i Szkoła Języków ObcychSpanish Lecturer
Oct. 2019 - Jul. 2020Varsovia, Mazovia, PoloniaHolistic approach when teaching the Spanish language. Through strategies that develop new ways of understanding new knowledge, students now can speak and learn in a relaxed and dynamic environment.
Buena Suerte Spanish NewsCommercial Marketing Specialist - Bilingual
Jul. 2018 - Nov. 2018Caracas, Distrito Federal, VenezuelaGuiding potential customers through the process of getting their companies featured in the most widely read newspaper in Texas. Customers that canceled the service, renewed contracts, and added new marketing services. Service extended towards Dallas and Fort Worth areas by connecting new companies as potential customers. Database prospects number increased by almost 25%, where previously were inaccessible companies in the Texas state
Buena Suerte Spanish NewsCommercial Marketing Specialist
Jul. 2018 - Nov. 2018Caracas, Distrito Federal, Venezuela• Guiding potential customers through the process of getting their companies featured in the most widely read newspaper in Texas. • Customers that canceled the service, renewed contracts, and added new marketing services. • Service extended towards Dallas and Fort Worth areas by connecting new companies as potential customers. •Database prospects number increased by almost 25%, where previously were inaccessible companies in the Texas state
Investments Naive CompanyMANAGER / SALES EXECUTIVE
Oct. 2016 - Dec. 2017Caracas, Distrito Federal, VenezuelaExponential growth, with the opening of up to 2 new stores in different seasons over the year. Record of make-up sales in 3/4 events where new marketing campaigns were applied in the different malls. Customers attracted by the constant renovation of the clothing and make-up shop as a marketing strategy, thus achieving more reliable sales.
L'OréalCustomer Sales Executive
Nov. 2013 - May. 2015Caracas, Distrito Federal, VenezuelaTotal sale of perfumeries in promotion through constant advertising to passing public: Achieved significant sales growth for perfumery products through the implementation of continuous, targeted advertising strategies. These strategies were designed to capture the attention of passing foot traffic, utilizing a combination of visual merchandising, impactful signage, and digital media to maximize visibility. The consistent focus on promotional visibility resulted in increased customer engagement and a notable rise in conversion rates during promotional campaigns, contributing to overall revenue growth. Sales objectives achieved through the marketing ideas of new perfume brands as an indispensable notion about the customer's need for the new product: Successfully met and exceeded sales targets through the strategic marketing and positioning of new perfume brands. By identifying and addressing key customer needs, these new products were effectively integrated into the market as essential lifestyle choices. The approach emphasized the unique value propositions of each brand, supported by data-driven insights into customer preferences. This led to heightened customer interest, improved brand recognition, and sustained sales performance, aligning with both short-term and long-term business objectives
Herbalife NutritionJunior Customer Support
Nov. 2012 - Feb. 2013Caracas, Distrito Federal, VenezuelaDoubts and concerns were allayed. Patience and attention were key to solving the client's problems promptly: Effectively addressed and resolved customer doubts and concerns by employing a patient and attentive approach, ensuring that each client's issues were fully understood and handled with care. This approach not only led to the timely resolution of customer problems but also contributed to increased customer satisfaction and loyalty. By maintaining a focus on empathy and clear communication, the handling of client interactions fostered a positive customer experience, reinforcing the company’s reputation for exceptional customer support. Orders and purchase requests successfully generated by tickets in Oracle, following the company's protocols and providing immediate satisfaction solutions in the customer issues: Consistently generated and processed orders and purchase requests through the Oracle system, adhering strictly to company protocols to ensure accuracy and efficiency. This process was crucial in resolving customer issues swiftly, providing immediate solutions that met customer expectations. The rigorous attention to detail and compliance with established procedures not only ensured the seamless execution of transactions but also minimized errors, contributing to overall operational efficiency and enhancing customer satisfaction.
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