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Work Background
McAllen MotorcarsSales and Finance Director
Nov. 2024McAllen, Texas, United States
LendbuzzDealer Account Manager
May. 2023 - Oct. 2024McAllen, Texas, United States
Penske Automotive GroupFinancial Services Consultant (Toyota of Pharr)
Oct. 2018 - May. 2023Toyota of Pharr, TexasEnsuring completion and accuracy of all legal documents to facilitate sales within a timely manner. Identify clients needs to create revenue for the dealership.
OneMain FinancialSenior Loan Specialist
Sep. 2017 - Oct. 2018
Hacienda FordFinance Manager
Sep. 2016 - May. 2017Edinburg, TexasLed all aspects of post-sale financial management and insurance allocation across dealership operations, meeting with clients to offer and procure individualized products and services to meet client needs. Ensured completion and accuracy of all legal documents to facilitate sales within a timely fashion. Key Accomplishments: • Identified complex client needs and aligned accessories, products, warranties, and services to meet those needs following vehicle purchase, actively achieving 65%+ on warranty rates, exceeding dealership goals by greater than 15%.
• Exceeded many operational metrics, including GAP metrics by 10%+, achieving greater than 70%.
• Cultivated long-term relationships with clients to optimize client satisfaction and retention rates.
• Recognized by senior leadership for dedication to accuracy and efficiency, consistently achieving the least amount of quality issues on files during audits.
Bert Ogden Auto GroupFinance Director
Oct. 2015 - Sep. 2016Mission, TexasDirected client relationship development to identify complex needs, developing and administering financial options to meet those needs. Oversaw accuracy of entire credit application to optimize credit approval. Key Accomplishments: • Facilitated weekly meetings with the Finance Team to determine current operational challenges and to brainstorm corrective actions, while delegating pending client files to enhance closure process. • Fostered relationships with bank personnel to streamline the credit approval process and to achieve enhanced credit options for clients.
Spikes FordFinance Manager
May. 2014 - Oct. 2015Mission, TexasManaged complex financial operations to maximize dealership profit growth, implementing best-in-class strategies to increase sale potential and return. Key Accomplishments: • Developed and maintained long-term relationships with clients while procuring new services and products to enhance automobile sales and customer services.
Rio Motor CoFinance Manager
Nov. 2011 - May. 2014Grande City, TexasMet with and consulted clients, addressing complex clients needs to establish relationships, gather necessary information, and administer superior services to meet needs. Key Accomplishments:
• Implemented best-in-class consultative sales and finance tactics to provide clients with needs-specific services, increasing client satisfaction and retention rates.
Jaguar Land Rover VolvoSenior Sales Consultant
Sep. 2004 - Jul. 2010Rio Grande Valley, TexasDeveloped critical and lasting relationships with key clients to facilitate product sales, while actively meeting and exceeding client expectations and needs. Key Accomplishments: • Spearheaded sale closing through identification of client needs and provision of customized solutions.
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