Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
OtterSCALED ONBOARDING OPERATIONS PROGRAM MANAGER
Oct. 2022 - Nov. 2023Los Angeles Metropolitan Area- Oversee large-scale onboarding operations, formulate scalable strategies, and supervise cross-functional teams, resulting in 80% increase in process optimization across multiple departments.
- Integrate cutting-edge industry methodologies to refine onboarding process, driving efficiency and achieving 95% success rate in new hire readiness and onboarding acceleration. - Direct day-to-day operations and lead cross-functional teams, implement operational strategies, and enforce SOPs, leading to 85% increase in performance improvement.
- Utilize data analytics for identifying operational improvements and effectively manage resources, leading to substantial cost savings and productivity boosts.
- Establish robust governance frameworks for programs and maintain strong relationships with external vendors, ensuring seamless execution, risk mitigation, and quality performance within defined timelines.
- Act as catalyst for change, engaging with stakeholders to set clear goals, communicate progress, and build a culture that thrives on continuous improvement and customer satisfaction.
OtterSCALED ONBOARDING TEAM LEAD
Nov. 2021 - Oct. 2022Los Angeles Metropolitan Area- Steered a high-performing onboarding team of 18, implemented standardized processes, and developed robust training materials, leading to 90% improvement in client integration efficiency and 95% increase in team productivity.
- Spearheaded collaboration with internal stakeholders to tailor onboarding programs, incorporating regular assessments to ensure alignment with role-specific requirements. - Implemented performance tracking metrics, leading to 85% increase in onboarding program effectiveness and fueling data-driven decision-making for ongoing program refinement.
- Enhanced communication & relationship-building between new hires and department managers, contributing to an increase in new hire retention during the first 90 days.
- Secured promotion to Program Manager in recognition of exceptional leadership, project execution, and contribution to strategic initiatives.
OtterOnboarding Operations Coordinator
Jul. 2020 - Nov. 2021Los Angeles, California, United States- Managed end-to-end onboarding operations for over 36 new hires, including documentation and schedule management, achieving 100% satisfaction rate for new hire experiences.
- Served as primary liaison for new hires, coordinating with multiple teams, ensuring timely completion of pre-employment tasks, while also supporting development and delivery of onboarding training sessions.
- Introduced feedback systems, engaged with stakeholders, and implemented changes based on insights gained, enhancing onboarding experience for new hires.
- Adopted industry best practices, incorporating innovative strategies to elevate effectiveness of the onboarding process.
Mad About HairOperations Manager
Jan. 2017 - Jul. 2020Las Vegas, Nevada, United States- Directed day-to-day operations and led cross-functional teams of 20 members, implemented operational strategies, and enforced SOPs, resulting in over 90% increase in business efficiency and performance.
- Leveraged data analysis and KPIs to enhance operational efficiency, managed high six figure budgets, and maintained risk management frameworks, contributing to 95% increase in annual profits.
- Managed vendor relationships and optimized supply chain processes, leading to cost savings and optimized service levels, while acting as liaison with senior management to provide operational performance insights.
- Fostered team development through coaching and mentorship, driving employee engagement, growth, and productivity, and contributing to strategic decision-making processes.
PDQ Printing of Las Vegas, Inc.PROJECT MANAGER, RETAIL OPERATIONS
Apr. 2015 - Dec. 2016Las Vegas, Nevada, United States- Successfully managed 4 retail operations projects from inception to completion, developing project plans, managing resources and budgets exceeding high six figures, and aligning cross-functional teams for effective communication and coordination.
- Oversaw implementation of over 100 new retail processes and systems, conducted risk assessments, and led change management efforts, resulting in 90% enhancement in operational efficiency, customer experience, and profitability.
- Utilized project management methodologies and data analysis to monitor progress, providing updates to stakeholders and ensuring 100% successful outcome rate across projects.
- Fostered relationships with vendors and external partners, negotiating contracts and managing performances, while identifying opportunities for operational enhancements, innovating to optimize retail operations, and increase revenue.
Air National GuardOPERATIONS, BASE/ DEPLOYMENT SERVICES
Oct. 2013 - Sep. 2015Riverside, California, United States- Provided crucial base support services, managing functions such as facility management, lodging for over 1,000 personnel, and transportation logistics, ensuring 100% operational readiness and well-being of personnel.
- Implemented safety protocols, conducted regular inspections, and collaborated with cross-functional teams and external contractors for efficient service delivery, maintaining safe and comfortable environment for all personnel.
-Mentored 30+ junior base service personnel, fostering improvements in professional development and team performance while ensuring effective resource allocation and accountability.
Espresso AmoreOperations Manager
Sep. 2013 - Apr. 2015Las Vegas, Nevada, United States- Managed end-to-end catering operations for 70+ events annually, from developing operational strategies to coordinating event logistics, ensuring seamless execution and 60% increase in annual profits.
- Led diverse team of 10+ professionals, collaborated closely with clients to customize proposals and menus for 100+ clients, and managed relationships with 30+ vendors, ensuring operational excellence.
- Managed budgets, optimized resources, and implemented strict food safety standards, maintaining service quality while adhering to financial targets and health regulations.
- Fostered client relationships, conducted post-event evaluations, and stayed abreast of industry trends, driving 90% increase in repeat business.
United States Air ForceACTIVE-DUTY SERVICE MEMBER
May. 2009 - Oct. 2013United States- Performed critical duties as Airman, supporting mission readiness and national defense objectives, while upholding military standards and core values with exceptional discipline and integrity.
- Acquired technical expertise through rigorous training programs, executed duties with precision, and maintained complex equipment and systems, ensuring overall operational readiness of the Air Force.
- Collaborated effectively in high-pressure environments, adhered to strict protocols, and adapted quickly to dynamic situations, showcasing proficiency in decision-making and problem-solving.
- Maintained meticulous records and documentation, demonstrated exceptional professionalism, resilience, and dedication, embodying values of United States Air Force in all responsibilities.
Intch is a Professional Networking App for the Future of WorkSee more people like Ricky on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
500876 people
39
CEO @ Papillon
15
Production Assistant
16
Program Manager @ DISH Network
222275 people
39
CEO @ Papillon
15
Consultant for construction project management and construction company turnaround. @ Self Employed
15
Entrepreneur @ Becoming Your Own Boss