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Work Background
Accredited ITSM Trainer/Consultant
ConleaAccredited ITSM Trainer/Consultant
Nov. 2015
Owner
Owner
Jan. 2007GlobalIT Security freelancing services
Founding Member
CISO #PolandFounding Member
Mar. 2023
Senior Manager, Cyber Resilience
GSKSenior Manager, Cyber Resilience
Sep. 2023
Cyber Resilience Manager
GSKCyber Resilience Manager
Sep. 2022 - Aug. 2023
Cyber Security Strategy Manager
GSKCyber Security Strategy Manager
Jun. 2021 - Sep. 2022
Third Party Security Risk Architect
GSKThird Party Security Risk Architect
Jul. 2019 - May. 2021
IT Service Manager
GSKIT Service Manager
May. 2017 - Jul. 2019
Service Standards Architecture Manager
GSKService Standards Architecture Manager
Jun. 2015 - Apr. 2016Poznan, Greater Poland District, PolandDriving lifecycle management and process of ownership for multiple infrastructure standards and products for GSK, ensuring service owners develop future plans emphasizing cost management. Operating the processes to confirm business case development for, and the plans to supply, standard infrastructure solutions and product standards in consistent and connected sets. Accountable for driving governance and measurement of the service standards, balancing service improvement activity with controlling unit cost while delivering good services. Ensuring visibility and consistency of service definitions, service models, and standards. Leading escalations to successful resolution, and ensuring appropriate actions based on VoC, VoP and SLA metrics, and providing input into service strategy.
IT Consultant, Quality & Compliance
GSKIT Consultant, Quality & Compliance
Jan. 2014 - May. 2015Poznan/LondonOwning day to day monitoring and reporting for change & risk management (i.e. Web Application Security Testing), and privacy compliance for all services within global organization. Acting as Change Manager & point of escalation, holding regular service reviews and drive continuous service improvement. Managing defects with multiple resolvers and Stakeholders both internal and external. Owning relationship with key parts of service organization (stakeholders & customers) to develop plans and strategies for security, policy & disaster recovery. Driving standardization of processes between internal & external technology suppliers, working with global service teams to analyze, maintain and manage relationship with central IT Audit, global service teams, and 3rd party entities. Frameworks & tools used: ISO 27001, OWASP, BMC Remedy/CMDB.
Technical Infrastructure Project Manager
GSKTechnical Infrastructure Project Manager
Jul. 2013 - Dec. 2013Poznan/LondonKey responsibilities include managing Infrastructure activities according to overall project plan, support project team located in the UK, Poland and India with technical consultancy from Technology Service Partners and involvement in process management, technical activities coordination, delivery and post pilot / project reports and technical documentation management. Owning relationship between business & technical teams on service quality and service improvement to ensure undisrupted operations. Acting as Infrastructure Service Manager in terms of product lifecycle, downtime/upgrade planning & resource management for mission critical business application. Frameworks & tools used: PMBoK, Altiris Workflow, GxP, SOX, VMware vSphere
IT Consultant, Service Provisioning
GSKIT Consultant, Service Provisioning
Feb. 2012 - Aug. 2013Poznan, Greater Poland District, PolandCoordinating and managing process of systems deployment into production – acting as a Service Delivery Manager. Leading cross-functional teams to meet SLAs, business operational and project requirements. Accountable for end-to-end provisioning of virtual solutions based on Windows/Unix (Red-Hat, HP-UX) systems, as well as storage based solutions (NetApp, EMC). Owning Incident & Release management processes while at the same time managing & extending relationship with key customers, stakeholders & outsourced technology providers to ensure undisrupted operations. Managing defects with multiple resolvers and Stakeholders both internal and external. Accountable for resource management in a highly demanding large scale virtual environment based on VMware. Frameworks & tools used: VMware vSphere, Altiris Deployment Toolkit, Symantec Workflow, Microsoft Windows Server family (scripts, virtualization, SQL, etc.), Lean Sigma Principles.
IT Specialist, Windows
GSKIT Specialist, Windows
Apr. 2010 - Feb. 2012Poznan, Greater Poland District, PolandAdministering & configuring services located worldwide: Active Directory, DNS, DHCP, Terminal Services, Hyper-V & ESX hosts. Acting as a 2nd/3rd line of support based on follow-the-sun model for customers located worldwide. All activities made in line of Incident/Problem/Change Management Processes and supporting Tools (BMC Remedy/BMC CMDB). Deputizing for Team Lead in matters of shift management, developing & maintaining relationships with customers & stakeholders. Acting as local trainer/facilitator of Windows Server based trainings.
Win&Vir Admin&Support
GSKWin&Vir Admin&Support
Nov. 2009 - Mar. 2010Poznan, Greater Poland District, PolandAdministering & configuring services located worldwide: Active Directory, DNS, DHCP, Terminal Services, Hyper-V & ESX hosts. Acting as a 2nd/3rd line of support based on follow-the-sun model for customers located worldwide. All activities made in line of Incident/Problem/Change Management Processes and supporting Tools (BMC Remedy/BMC CMDB). Deputizing for Team Lead in matters of shift management, developing & maintaining relationships with customers & stakeholders. Acting as local trainer/facilitator of Windows Server based trainings.
Member
ISSA PolskaMember
Apr. 2023
Lecturer
WSB UniversityLecturer
Oct. 2022
Lecturer
Wyższa Szkoła Bankowa w PoznaniuLecturer
Feb. 2021
IT Delivery Manager
RocheIT Delivery Manager
Oct. 2016 - Apr. 2017Poznan, Greater Poland District, PolandService Manager for SAP PII Portal used worldwide by 150.000 employees. Leading and building SAP Competency Centre with focus on transitioning the knowledge from offshore. Ensuring that SLA/KPIs are met for the entire Service.
Senior Support Manager
MetaPack GroupSenior Support Manager
Apr. 2016 - Oct. 2016Zielona Gora, Lubusz District, PolandLeading escalations to successful resolution, and ensuring appropriate actions based on VoC, VoP and SLA/KPI metrics, and providing input into product/processes. Owning Global Tech Risk Register Designing & agreeing support contracts with 3rd party/Customers. Leading European Support Team with 12 people in total. Designing, creating and introducing Incident/Change Management processes.

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Cyber Security Consulting & Strategy Development
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