Solutions for Retail Brands (S4RB)Senior Solution Consultant
Jul. 2019 - Jun. 2021Nottingham, United KingdomAward Winning SaaS Provider and Retail Consultancy. Hybrid role covering Project and Programme Management, Data Analyst, Business Analyst, Account Management, Sales, Marketing, Consultancy business functions. Consulting and managing global projects for some of the world’s largest retail entities. – Daily responsibilities included;
• PM - Acting as Project Lead, Phase Lead, Technical Delivery to support the full project life cycle - including project management, client relations, successful solution delivery, project documentation and training.
• BA - Translating customers’ needs - identify must have, should have, could have and would have, ask the why questions and solve the right problems.
• PM/BA - Manage client expectations - Ensure that the scope remains within the agreed scope and work with the assigned Director to resolve and be comfortable discussing commercials with senior executives.
• Consulting - Developing key strategic relationships through a clear track record of delivering solutions - becoming the go to person within the client
• PM - Manage resource and project plans - identify relevant resources to implement large scale global projects and manage internal resources to ensure timeliness and quality. Full project control delivering Success Worth Sharing using Planning tools (Asana, Slack)
• BI - Demonstrating experience of data analysis / technical report authoring using data visualisation tools (SQL, Tableau, Oracle RightNow)
• Account Management - Demonstrating Experience in CRM tools (Oracle RightNow, Microsoft Dynamics, Hubspot)
• BA - Working with technical teams to ensure the technical solution is built as per design and meets the requirements of the business, including feedback and product enhancements across multiple lines of business
• PM - Driving constant and consistent collaboration across the business, issue management, resourcing, forecasting and working with finance approving project time, invoicing and forecasting.