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Work Background
Elevate Community Football ClubCo-Founder
Jan. 2025Swadlincote, England, United Kingdom
ZigZag GlobalDirector of Product
Dec. 2022Remote• Head of function leading 2 x Head of Product Operations, 8 x Product Owners, 1 x Head of BA plus 4 x Business Analysts, taking ultimate ownership of prioritisation of initiatives that have the highest impact on and value to our customers.
• Control of Work in Progress levels across multiple teams to provide laser focus toward key initiatives and consistent value delivery.
• Working towards increasing efficiency in a constantly evolving environment where the process is fluid and creative solutions are the norm.
• Manage multiple product initiatives with varying priority, and scale teams, ensuring the function is effective, healthy, and set up for success.
• Establish and am fully accountable for clear and measurable goals, including managing OKR cycles.
• Make evidence-based decisions quickly using a mix of qualitative, quantitative, and market insights. • Constructive coaching and mentoring to team members, helping those around me to try things differently.
• Create and execute Product strategy, connecting the dots with overall objectives and Go-to-Market strategies.
• Collaborate with partners across the business, from engineering SCRUM teams to data, design, marketing, support, Logistics, finance, and other disciplines.
• Proven history of successful product discovery and delivery, leading the Product Owners to strike a healthy balance
• Continually fostering a respectful, transparent, and collaborative work environment.
Gresley Rovers Football ClubGirls U12 Manager + Ladies U16 Assistant Manager + Sponsorship and Marketing Manager
Jun. 2022Swadlincote, England, United KingdomUEFA C Licensed Under 16 Ladies Coach/Manager. Managing and actively coaching U12 Girls Pythons team. Supporting All Ladies Squads;
Ladies First Team - 🏆
Ladies Reserve Team
Ladies U17/U18 - 🏆
Ladies U16
sponsorship.gresleyladies@gmail.com
ZigZag GlobalProject Director
Apr. 2022 - Dec. 2022United Kingdom
ZigZag GlobalSenior Project Manager
Jun. 2021 - Apr. 2022RemoteHybrid role covering Agile Programme and Project Management, mainly focused upon Onboarding Enterprise and Large tier retailers, whilst concurrently assisting the building out of new Implementation function. Focusing also on Internal Business Projects and Scalable Process Improvement.
Solutions for Retail Brands (S4RB)Senior Solution Consultant
Jul. 2019 - Jun. 2021Nottingham, United KingdomAward Winning SaaS Provider and Retail Consultancy. Hybrid role covering Project and Programme Management, Data Analyst, Business Analyst, Account Management, Sales, Marketing, Consultancy business functions. Consulting and managing global projects for some of the world’s largest retail entities. – Daily responsibilities included;
• PM - Acting as Project Lead, Phase Lead, Technical Delivery to support the full project life cycle - including project management, client relations, successful solution delivery, project documentation and training.
• BA - Translating customers’ needs - identify must have, should have, could have and would have, ask the why questions and solve the right problems.
• PM/BA - Manage client expectations - Ensure that the scope remains within the agreed scope and work with the assigned Director to resolve and be comfortable discussing commercials with senior executives.
• Consulting - Developing key strategic relationships through a clear track record of delivering solutions - becoming the go to person within the client
• PM - Manage resource and project plans - identify relevant resources to implement large scale global projects and manage internal resources to ensure timeliness and quality. Full project control delivering Success Worth Sharing using Planning tools (Asana, Slack)
• BI - Demonstrating experience of data analysis / technical report authoring using data visualisation tools (SQL, Tableau, Oracle RightNow)
• Account Management - Demonstrating Experience in CRM tools (Oracle RightNow, Microsoft Dynamics, Hubspot)
• BA - Working with technical teams to ensure the technical solution is built as per design and meets the requirements of the business, including feedback and product enhancements across multiple lines of business
• PM - Driving constant and consistent collaboration across the business, issue management, resourcing, forecasting and working with finance approving project time, invoicing and forecasting.
Systems IntegrationSenior Project Manager
Dec. 2018 - Aug. 2019Lichfield, Staffordshire, United KingdomERP Software House - Working with food manufacturers Product Management
o Client Business Analysis
o Production and Communication of Functional Requirements Documentation
o Testing Proposed Solution at Prototype phase
o SQL database production and maintenance
o Bespoke SSRS report creation Implementation Project Management
o Daily use of MS Project and Sharepoint to aid Project Management across a ranging portfolio of active live installations
o Arranging and delivering Tailored client demonstration of Proposed systems
o Managing Installation of Modular ERP software (including EQMS) and hardware for multiple concurrent projects spanning U.K., USA and Canada –systems introduction to live production environment
o Ensuring projects are managed and completed within a timely manner and within budget
o End User training including Documentation and Go Live Support
budget
Lime DojoManaging Director
Aug. 2018RemoteFractional Services consultancy. Technology focused Product, Project and Programme leadership, strategic analysis, improvement, business process facilitation.
Systems Integration - (Integreater Software)Implementation Manager
Jan. 2016 - Dec. 2018Lichfield, UKERP Software House - Working with food manufacturers Reporting to Operations Director - Main Duties included; Product Management
o Client Business Analysis
o Production and Communication of Functional Requirements Documentation
o Testing Proposed Solution at Prototype phase
o SQL database production and maintenance
o Bespoke SSRS report creation Implementation Project Management
o Daily use of MS Project and Sharepoint to aid Project Management across a ranging portfolio of active live installations
o Arranging and delivering Tailored client demonstration of Proposed systems
o Managing Installation of Modular ERP software (including EQMS) and hardware for multiple concurrent projects spanning U.K., USA and Canada –systems introduction to live production environment
o Ensuring projects are managed and completed within a timely manner and within budget
o End User training including Documentation and Go Live Support
budget Team Management
o Process Mapping and Continuous Improvement to aid streamlining the delivery process and facilitate Agile Software development
o Managing Time and Job Allocation for Implementation/Project Management Team – Kanban board planning in 2 weekly iterations
o Coaching and Mentoring to the Implementation Team
o Performance Management including target setting and regular task based appraisals
o Recruitment and Selection, including new starter on-boarding o Stakeholder Communication – including regular project progress reports, executive summary, development requirement tracking
Integreater (Systems Integration)Implementation Technician
Aug. 2014 - Jan. 2016LichfieldAs Implementation Technician, daily responsibilities included; • Site Preparation, Planning and Delivery Documentation
• Functional Requirement Documentation
• Configuring Software and Installing Hardware to meet individual client requirement
• Modular ERP Software Installation and Testing
• Production and Delivery of User Training including Documentation and sign off
• Bespoke Business Development/Project Management for both existing and potential new client intake
• SQL database production and maintenance, with bespoke client reporting Systems Integration is a Leading Provider of Software and Hardware Solutions for the Food Manufacturing sector in the UK, North America and Canada. We work with our Clients to provide Value Added Solutions that Reduce Costs, Establish Visibility and Traceability Throughout the Business, so that they have Relevant, Real-Time Information to make Informed Business Improving Decisions. Food Manufacturers operate within complex internal and external environments; having to demonstrate high levels of Traceability to Customers, along with many other complex business challenges, and having an Integrated IT System within the Business can turn these challenges into a very strong competitive advantage. Systems Integration has over 20 years of experience providing Trusted Solutions specifically for Food Manufacturers across the UK, North America and Canada. We are proud to adopt an open and consultative approach to prospective clients, and feel plays a key role to success. Scoping Requirements, understanding the Business Processes, Key ROI and Stakeholder Objectives from the Shop Floor to Director Level is Essential.
SecusOperations Manager
Jan. 2014 - Jun. 2014TamworthNationwide Debt Collection Agency - Working with major UK Utility Companies Responsible for full day to day running of field and office Operations, Leading approximately 25 office based colleagues, including 3 senior managers, 5 department managers, and 130 field based employees.
Key Responsibilities included;
o Mentoring and coaching – employee engagement
o Managing departmental budgets
o Absence management
o Performance management including Target Setting
o Discipline and Grievance
o Maintaining accurate personnel records for Internal Staff and Subcontractors
o MI creation and analysis
o Cost controls, budgeting and forecasting
o KPI management
o Recruitment and Selection
o Reviews, Appraisals and Personal Development Plans
o Internal Compliance and Auditing
o Client Liaison
o Property/Asset Management
o Dynamics CRM 2011 development
o SugarCRM support and development
o Business Development Management
SecusIT Business Analyst
Sep. 2012 - Jan. 2014Tamworth, StaffsSecus LTD - Nationwide Debt Collection Agency. As IT Analyst key responsibilities included;
o Bespoke Microsoft Dynamics CRM 2011 development
o Database and Software Testing
o Providing systems and software training to all members of the business including the production of training documentation
o Producing reports and analysis to ensure KPI were met and to help management to prioritise business goals and information needs
o Production of Management Information using SQL and MySQL for various functions
o 1st Line Technical Support – Implemented new HelpDesk Solutions
o 2nd Line Support – supporting role to the outsourced technical team
o Device Management – setting up iPads, iPhones, Laptops for field agents and managers
o Define, develop, support and configure all computer applications
o Oversee Implementation, support and inventory control of software and hardware in the business
o Evaluate System Specifications for business requirements
o Development of all round business systems feeding into Quality Management System to supported the pursuit of ISO 9001
Lidl UKStore Manager
Mar. 2005 - Sep. 2006Top 7 UK Food Retailer Took an opportunity to become Store Manager and Non Food Specialist, providing store support around the midlands region.
MorrisonsRetail Manager
Sep. 1997 - Aug. 2012Top 4 Food Retailer in the UK Accountable for various departments across an enjoyable and challenging retail career. Managed up to 55 people with turnover of approx £350,000 per week or £1.4m per month. Scheduling, disciplinary matters, planning, organising, prioritising, space and promotions planning. Key Holder. As Duty Night Manager i was responsible for overseeing the successful operation of the 24 hour needs of the business. Accountable for whole operation, with key duties based within the grocery and warehouse aspects of the business. Main duties in role as below, with addition of:
* Maximising Sales and Availability
* Setting Pace and Standards * Expenditure Controls
* Staff Discipline
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