sharpsell.aiProduct delivery and implementations (BFSI enterprises)
Apr. 2022 - Jul. 2023IndiaAt sharpsell.ai, I played a key role in scaling product adoption and delivery from the company’s early stages, launching three major initiatives from the founder’s office across MVP support, product delivery, and client engagement. - Client Engagement & Adoption: Led a tiered product go-live and change management strategy, digitizing sales enablement for 20+ enterprises. Increased engagement from executive sponsors and project champions by authoring customized newsletters and automating adoption reports.
- Data-Driven Product Insights: Collaborated with clients to map their grievances against the existing proposition, gathering structured feedback to share with the Product Manager. Helped prioritize feature requests by mapping client value and request volume, ensuring alignment between customer needs and product development.
- Product Delivery & Implementation: Delivered 40+ product plug-ins (SDK integrations) with CRMs like Salesforce for banking product sales teams. Gathered and prioritized a backlog of 100+ product feature requests, reducing implementation and billing cycles from 18 to 3 months by optimizing the client onboarding process.
- Impact & Retention: Increased net retention by 1.5x, maintained a CSAT of 9+, and prevented a potential revenue loss of $0.5M by driving adoption strategies and ensuring seamless product delivery.