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Mexico
Work Background
Self-employedIndependent Information Technology Consultant
Jun. 2024Monterrey, Nuevo León, Mexico · Remote
The Scotts Miracle-Gro CompanyDigital Transformation and Innovation-Senior Enterprise Architect
Mar. 2023 - Jun. 2024Monterrey, Nuevo León, Mexico · RemoteEnterprise digital architect designing Scott's digital strategy fully aligned with business vision & goals through leveraging the emerging technology capabilities, driving digital & innovation transformation with a competitive advantage.
This involves assessing, designing, planning, and improving Scotts' technology landscape.
CrediclubChief Technology and Information Officer
Aug. 2021 - Jun. 2022Monterrey, Nuevo León, Mexico · HybridDigital and IT transformation strategist leader - providing the best e2e digital banking customer experience-. - 5-year IT Strategic plan & roadmap, orchestrated to evolve the IT landscape according to our digital vision. - Led the implementation of a digital omni-channel platform, leveraging the Microsoft power platform (Dynamics 365 CRM + Power apps / BI + Nice IVR). This initiative revolutionized our micro-lending products, reducing credit analysis and disbursement activities from weeks to hours, thereby enhancing customer satisfaction. - Cultivated the IT team culture, including our organization and processes. Mentored 5 IT Managers. Oversaw five core IT vendors among 45-60 IT collaborators.
- Spearheaded the IT due diligence activities, including hands-on decks, reports, and interviews, and effectively communicated the IT strategy to NEW investors. This led to the successful signing of the investment contract with L-Cartton within CrediClub, a testament to my strategic leadership in IT.
- Accomplished IT agenda in all company committees. Managed 5YR IT budget (CAPEX / OPEX).
ChubbLATAM Enterprise Architecture AVP|Manager.
Jan. 2012 - Jul. 2021Monterrey Area, Mexico · HybridLed Chubb LATAM’s enterprise architecture delivery services special focus on enabling Chubb’s digital and data-driven strategies. - Enterprise architecture leadership for the optimization, simplification, and economies of scale in the regional IT landscape - 9 countries, and resulting from 3 important acquisitions of companies and portfolio.
- Architectural design leadership to renovate the automobile insurance platform to move from an On-Premise Monolithic SOA to decentralized and scalable cloud-based Microservices, in Microsoft AZURE technology stack, leading a mixed team conformed by Chubb, Microsoft, and consulting vendor.
- Leadership of EA 6-8 colleagues and collaborating with regional security, infrastructure business and IT leads in the technological design portfolio between 15-20 quarterly initiatives for our region.
ABA SegurosLead Enterprise Architect
Jan. 2005 - Jan. 2012Monterrey Area, Mexico · On-siteAccountable for managing enterprise architecture services and for innovating, designing, and launching the end-to-end auto, homeowners, and SME policy and claims administration e-commerce platform for agency & direct market channels. In Addition, led the software development improvement program. Accomplishments: - Achieved the Insurance portal and e-commerce platform architecture and implementation program objectives, insurance transactions on the e-commerce platform by over 70%, and also operative costs avoidance by 30%.
- Launched the auto claims reparation flow automation program, achieving customer experience improvement goals supporting the auto reparation delivery time reduction in less than 10 days. Improved the software delivery practices increasing customer satisfaction index from 2 to 4.5 (1-5 points of scale), at the same time the total cost of software quality was improved by over 30%. - Implemented software and architecture delivery framework, practices, team, and governance to create the IT SW factory services for GMAC NA, achieving 15+ applications in support, 5 team promotions, up 50% of implementation cost savings.
ABA SegurosIT eCommerce Transformation Program Manager
Nov. 1998 - Jan. 2005Monterrey Area, Mexico · On-siteManaged the end-to-end policy administration and business insight e-commerce platform for dealers, agents, and direct call center channels. - Beyond 50% of the auto, residential, and SME insurance transactions came from the e-commerce platform.
- Beyond 8K users (insured, prospects, agents, and dealers) have been registering and using the e-commerce platform contributing to the operational cost avoidance beyond 50%.
- Achieved project management metrics, time and cost planned versus executed. - Led between 4 and 6 projects alongside, 40 internal and external people, and managed customer, corporate directors, and stakeholder expectations.
ABA SegurosInformation Technology Operations Team Lead
Aug. 1996 - Nov. 1998Monterrey Area, MexicoLed IT operations & support services providing automated tasks for Auto subscription processes including auto immobilizer device installation management system and achieving finance close daily improvements.
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