Pak Loong Chan

CTO/SA/PM/BA/Developer @Pak Loong

EducationFinanceBusiness OwnerConsultingEngineerLegalInfluencer or BloggerMarketingEntertainmentStartup FounderSales & BizDevC-level ExecutiveITMalaysiaBackend DeveloperSystem AnalystDevOpsProduct ManagerProject ManagerTech SupportML EngineerPartnerships ManagerQuantitative AnalystBusiness AnalystCTOAdvisorFounderProduct ConsultantComputer engineer

Pak Loong Chan is a versatile and accomplished tech executive, currently serving as CTO, System Analyst, Project Manager, Business Analyst, and Developer at his self-named company, Pak Loong. With a potent blend of technical proficiency and business acumen, he is responsible for overseeing all technological developments, system analysis, project management, and business analysis within the organization. His professional journey is marked by a continuous pursuit of knowledge and innovation. His technical sk

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Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app

Network Power<100 people

Roles

🔥50%

Startup Founder

✔️50%

✨50%

Business Owner

Geos

🇨🇦50%

Canada

🇮🇳50%

India

Work Background

SWIFT Support Services Malaysia Sdn BhdSenior Solution Architect (Tech Enabler)

Jun. 2022Kuala Lumpur, MalaysiaRESPONSIBILITIES: - • Be part of the Business Development Division focus on technical, which serves the ASEAN & Oceania Department. • Accept and execute top-down stakeholders' wishes based on the Group's direction. • Obtained and managed leads from Account Managers or sales systems. • Managed, built, planned, coordinated and deliberated the outcome of the requirements of the customer. • Design, develop and propose the solution f or the customer based on the given requirements. This is done using the existing SWIFT solution(s) or tailor-made solution(s). • Prepared the binding contract f or the customer to proceed with the solution implementation. ACCOMPLISHMENT: - • Managed, organized and assisted in Global ISO 20022 Migration f or CBPR+ aka MX Standards f or Malaysia and Brunei. • On-boarded various new financial institutions and corporate into Swift Network using appropriate Swift Infrastructure. • Organized, and provided the Swift User Group events with various information about Swift services, products and strategies.

HSBC Data Processing MalaysiaBusiness Analyst Project Manager

Dec. 2020 - May. 2022Cyberjaya, Selangor, MalaysiaRESPONSIBILITIES: - • Executed dual role as Business Analyst and Project Manager in a global capacity for the Wealth and Private Banking Global Transformation Digital Team.. • Translated stakeholders' digital transformation requirements and journeys into detailed execution plans through thorough analysis and study. • Negotiated, constructed, planned, and coordinated the implementation of digital transformation requirements/journeys across multiple parties, including Product Owners and Engineering teams. • Organized and performed end-to-end production testing on affected requirements/journeys, as well as carrying out and organizing command centers and dry-runs for operation-concerned departments. • Expedited and resolved various internal and customer complaints related to affected requirements/journeys. • Directed and supervised cross-functional teams to ascertain project completion. • Catered on-the-job training to relevant teams on GBA (China Greater Bay Area) or affected requirements/journeys. ACCOMPLISHMENT: - • Received appreciation from Wealth and Private Banking Colleagues due to my contribution to GBA Project. • Obtained Very Strong Rating in Performance Review (aka Key Performance Indicator or KPI). PROJECTS COMPLETED: - • Led a team of thirteen engineering teams to successfully complete and deliver the GBA regulatory investment project for HSBC HK Internet Banking Journeys and Mobile Banking Journeys, positioning HSBC Group to compete in the GBA market.

HSBC Bank (M) BerhadSystem Analyst

Jan. 2019 - Nov. 2020Kuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaRESPONSIBILITIES: - • As a Team Lead Contractor for HSBC Bank Malaysia, I collaborated, architected, modernized, tested, and supervised the Real-Time Payment Platform (DuitNow) Phase 2 project. • Managed Request-to-Pay, Consent Management, and Direct Debit functionalities, working closely with the IT PM delegate. • Facilitated initial requirements through RFQ, RFI, and RFP processes. • Defined effective project plans, gaining commitment from team members. • As a Subject Matter Expert, I designed the backend system architecture, presenting and obtaining approval from the solution review board. • Supervised medium to large-scale projects from initialization to implementation, ensuring alignment with global business strategy, standards, and requirements. • Addressed problems and proposed solutions, escalating when necessary. • Collaborated with stakeholders to gather and analyze business processes and user requirements, formulating efficient and cost-effective solutions. • Adhered to SDLC standards and best practices, developing and implementing IT solutions. • Evaluated and selected appropriate in-house or vendor solutions. • Coordinated with IT teams and vendors for effective solution delivery. I conducted comprehensive system testing and provided user training through system manuals. • Supported business operations, including workaround design and feasibility studies. • Collaborated with IT Operation and Production Support teams, resolving production incidents and minimizing disruptions. • Effectively managed and organized cross-functional teams to successfully complete projects. ACCOMPLISHMENT: - • Completed and delivered Malaysia NAD APIs for Customer-Facing Channels via RPP for Commercial Banking Customers. • Completed and delivered Malaysia QR Pay Functionalities and necessary APIs via RPP for Commercial Banking Customers. • Completed and delivered Malaysia RTP Functionalities and necessary APIs via RPP for Commercial Banking Customers.

JWI Holdings (M) Sdn BhdGroup Chief Technology Officer (CTO)

Oct. 2018 - Nov. 2018Kuala Lumpur, MalaysiaRESPONSIBILITIES: - • Demonstrated exceptional leadership skills by effectively communicating the company's technology vision, ambition, and strategy to relevant stakeholders. • Served as a proficient liaison between diverse departments, such as operations, marketing, finance, and human resources, to address strategic Information Technology solution acquisition and needs. • Successfully executed a program to modernize and automate existing company technology, resulting in reduced manual processes and increased efficiency. • Streamlined Information Technology handling by defining business processes and functioning processes. • Orchestrated and directed the development of the next generation Crypto Exchange. • Dealt various budgets related to the company's Information Technology needs. • Established, resulted, and supervised a team of six (6) skilled professionals to cater to the company's technology requirements. ACCOMPLISHMENT: - • Established the initial roadmap and also a very strong technological team. • Architect-ed the next generation of Crypto Exchange.

Confidential (In stealth mode)Co-Founder

Sep. 2016Kuala Lumpur, MalaysiaCompany Description: - It is a FinTech startup which still in the late idealization stage. We looking forward to product-market-fit. We are focusing on harmonizing the payment industry and money transfer industry by building an innovative infrastructure. By doing so, we believe that we could solve the complex, complicated and very regulated industry, thus making it easy for everyone to use and focus on their core competency. RESPONSIBILITIES: - • Successfully pitched to and received feedback from potential investors, partners, and customers. • Developed and executed comprehensive strategies alongside the team. Delegated team tasks and received feedback to continuously improve operating procedures . • Continuously refined ideas and strategies to meet objectives. • Prepared and refined business plans, pitch decks, and other necessary materials to accurately describe the startup. • Conducted research and identified potential sales channels. • Led, managed, and organized teams across various functions. • Developed and refined financial models and forecasts. ACCOMPLISHMENT: - • Participated in Malaysia National Blockchain Technology Roadmap Development on 27 Nov 2020 and provided the necessary feedback plus inputs. • Took part in the 2016 MDec FinTech SMAC Boot-Camp, which was organized by 1337 Ventures and graduated as part of the top 20 ideas from 500 participants. And completed a Minimum Viable Product (MVP). • Took part in the 2017 Swiss Innovation Challenge, which was organized by UITM and graduated as a finalist among 600 participants. • Completed and deployed HyperLedger Fabric ChainCode to facilitate Payment as Initial Proof Concept. • Completed and deployed HyperLedger Fabric ChainCode to facilitate Monthly Resource Billing for Operation Department as Initial Proof Concept.

HSBC Software Development MalaysiaSenior Software Engineer

Aug. 2010 - Dec. 2019Kuala Lumpur, MalaysiaRESPONSIBILITIES: - • Demonstrated expertise as a Senior Software Engineer by designing and implementing the backend system architecture for HSBC Group's core banking system, with a focus on payment and money transfer functions. • Oversaw medium to large-scale projects from initiation to implementation, ensuring alignment with global business strategy, standards, and requirements. • Identified and addressed issues, proposing effective solutions and escalating as needed to achieve optimal outcomes. • Collaborated closely with stakeholders to gather and analyze user requirements and business processes, developing efficient and cost-effective solutions. • Adhered to SDLC standards and best practices, developing and implementing IT solutions that met business needs and objectives. • Evaluated and selected appropriate in-house or vendor solutions, coordinating with IT teams and vendors to ensure effective delivery and integration. • Conducted comprehensive system testing and provided user training through system manuals, supporting business operations and minimizing disruptions in production. • Collaborated with IT Operation and Production Support teams, proactively resolving production incidents and minimizing disruptions. • Effectively managed and organized cross-functional teams to successfully complete projects. ACCOMPLISHMENT: - • Completed and delivered China HSBC IEPS (International Education Payment System), which connects HSBC MobileZ via API to HSBC Backend to China's Hudson. • Completed the development and delivery of the Core Banking APIs in Microservice Architecture. • Achieved various cost-saving initiatives f or respective HSBC South-East Asia Sites. • Developed and delivered various local solutions plus customized CORE solutions f or Japan, Korea, and Thailand HSBC, especially Payment related systems. • Earned 3rd Place at the Innovate@HSBC Malaysia competition. • Earned the Gold Service Award (10 Years’ Service Award). • Earned the Team Player Award.

HSBC Bank (M) BerhadSenior IT Project Officer

Jun. 2007 - Aug. 2010Kuala Lumpur, MalaysiaRESPONSIBILITIES: - • Successfully facilitated the initial requirements (RFQ, RFI, RFP) by providing necessary information and ensuring effective communication with stakeholders. • Developed and executed effective project plans by utilizing standard tools, resulting in successful project delivery and team buy-in. • Led medium to large-size projects from Initialization to Implementation, aligning with global business strategy and meeting business requirements, timelines, budget, and quality standards. • Managed and resolved problems at the appropriate level, proposing clear solutions with pros and cons, and escalated effectively to minimize disruption. • Collaborated with stakeholders to collect, analyze, recommend, and specify business processes and user requirements. • Formulated efficient and cost-effective business requirements and processes, and specified system requirements to fulfill business needs and operational requirements. • Designed, developed, and implemented IT solutions following SDLC standards and best practices. • Evaluated and selected appropriate IT solutions and services through comprehensive review of system proposals and vendor contracts. • Coordinated with IT teams and vendors for the delivery of solutions and services, ensuring alignment with business requirements and standards. • Effectively managed and organized cross-functional teams to successfully complete projects. ACCOMPLISHMENT: - • Was sent to Japan HSBC based on a recommendation on Apr 2010 f or two (2) weeks of a business trip f or knowledge transfer FXYCS (Foreign Exchange Yen Clearing System). And the completed the project.