Marvin's Posts
No responses yet
0
Years of experience: 15
Appointment SetterCall Center TrainerTechnical Support AgentCall Center SupervisorCall CenterCoaching
Trusted by top professionals
Trust Score
Exceptionally trusted; proven professional excellence.
Marvin's Career Path
Apr. 2021 -Present
UberCommunity Operations Manager
Taguig, National Capital Region, Philippines• Leads a team of 140+ to ensure safety and satisfaction, launching new teams within 30 days, surpassing operational targets.
• Business Case Development: Created and presented data-driven business cases to senior management and the Program team, proposing policy changes, KPI targets, and SLA targets. Ensured alignment with organizational objectives by incorporating feedback and negotiating a...
Nov. 2018 -Apr. 2021
UberSenior Team Lead
Taguig, National Capital Region, Philippines• Collaborated with Quality, WFM, L&D, and Recruitment teams to streamline processes, improve agent performance, and optimize resource allocation, resulting in cost savings and increased efficiency.
• Effectively managed relationships with internal stakeholders, providing clear vision and unifying efforts to achieve shared goals and reduce redundant steps.
Jun. 2017 -Nov. 2018
UberTeam Lead • Safety Investigations
Taguig, National Capital Region, Philippines• Resolved complex escalations of safety incidents, demonstrating quick decision-making and adherence to company policies, resulting in improved customer satisfaction and protection of Uber's reputation.
• Identified inefficiencies in duplicate service report handling and recommended process automation, leading to streamlined operations, improved response times, and enhanced customer experien...