Years of experience: 14
Growth Hacker💸 Marketing✔️ IT🧑🔬 Engineer🧨 Consulting🧮 Education
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Thomas's Career Path
Apr. 2018 -Sep. 2023
ResearchGateSenior Product Manager
Berlin, GermanySenior Product Manager for the team that scaled and decoupled from engineering effort data ingestion pipelines to increase content available for our researchers by 1 million+ each quarter, while working closely with our B2B customers to both define requirements and set operational procedures. The space was also constrained in the legal domain, adding additional complexity that had to be navig...
Apr. 2017 -Apr. 2018
ResearchGateProduct Analyst
Berlin Area, GermanyDeveloped new and maintained existing SEO reporting dashboards and flows. Responsible for analyzing and conceiving new A / B experiments, and providing high quality insights to drive SEO strategy. Keyword analysis was also later a part of this role.
Apr. 2015 -Apr. 2017
ResearchGateTechnical Community Support Manager
Berlin Area, GermanyResponsible for the Customer Support team at ResearchGate. Developed an empathetic and productive team focused on representing main user pain points to the wider org. Devising, calculating and maintaining KPIs to describe Support team performance. Using empathy and exploratory data analysis to identify root causes of user unhappiness, resulting in a reduction of incoming user issues over a 2 ...