Years of experience: 5

LebanonSystem AnalystAdministrative AssistantExecutive AssistantOffice AssistantInvestor & VC

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Mohammad Taher's Career Path
IT Support & AdministrationJun. 2024 -
Present
SETS INTLIT Support & Administration
Lebanon, BeirutManage and resolve incoming support requests via ServiceDesk Plus, consistently meeting service level agreements for hardware, software, and account-related issues with high efficiency. • Administer Windows servers by performing installation, configuration, patch management, and routine health checks to ensure data integrity and system uptime for the organization. • Oversee Active Directory u...
IT Support SpecialistAug. 2022 -
Apr. 2024
Lebanese American University - LAU -IT Support Specialist
Lebanon, Beirut• Installed and configured a wide array of computer hardware and licensed software, including Autodesk, Adobe Creative Cloud, and Microsoft products across the campus. • Monitored and maintained university systems and networks, performing periodic check-ups on all computers and hardware to ensure they remained up-to-date and functional. • Coordinated with the network team to configure IP addr...
IT SupportMay. 2021 -
Present
freelanceIT Support
Lebanon, Beirut• Diagnose and expertly resolve diverse hardware, software, and network problems for a wide range of individual and small business clients with high satisfaction. • Utilize remote access tools to efficiently troubleshoot and resolve customer issues directly on their devices, minimizing the need for on-site visits and delays. • Provide specialized services including custom PC building for gami...

Mohammad Taher's Posts

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    How I can help you

    • Diagnose and resolve tech issues. • Guide users on software/hardware. • Communicate clearly with customers. • Document resolutions. • Provide remote support. • Monitor systems for issues. • Install and configure tech. • Update knowledge base. • Ensure customer satisfaction. • Build and fix computers. • Configure networks. • Retrieve lost data. • Friendly, fast, and effective service.

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    People I am looking for

    • University students needing extra IT support. • Clients seeking quick and friendly service. • Individuals requiring assistance with personal tech setup. • Users needing ongoing IT support and troubleshooting.

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    Experience & Cases

    • Resolved a critical software issue, enhancing operations. • Set up office IT infrastructure swiftly, boosting productivity. • Recovered crucial data from a faulty HDD. • Worked with clients: Sara, Issam, Leen.

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    How to contact

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