Ahmedabad Area, IndiaI am responsible for building and developing a first class, sustainable Managed Services business, capable of delivering and exceeding customer expectations. I achieved this by having a clear understanding of the challenges and opportunities our customers face, developing relevant technical solutions and driving operational efficiency and service excellence. In this position I lead a team com...
Owner of end-to-end CUSTOMER NOC operations of Incident, Change, Configuration, Performance for the CUSTOMER NOC • Managed global teams including up to 28 direct and indirect reports; developed staffing plans, managed workloads, defined deliverables, hired resources, conducted performance reviews, and ensured compliance with established company policies.
• Instrumental in designing & owning A...