Years of experience: 12
United Arab Emirates🎥 Entertainment👍 Sales & BizDev🗿 HRAdministrative SpecialistCustomer Success Manager
Trust Score
Highly reliable; strong professional involvement.
Melissa's Career Path
Feb. 2021 -Present
WETFISH TRADING L.L.C.Office Manager
Dubai, United Arab Emirates-Report directly to the Managing Director and Commercial Director.
-Oversee company operations by maintaining office systems and supervising staff.
-Monitor and manage office expenses.
-Coordinate executive travel, appointments, and meetings as required.
-Ensure smooth office operations by organizing and managing procedures, controlling correspondence,
designing filing systems, reviewing and ...
Jan. 2019 -Jan. 2021
Fresh Express LLCCustomer Service Representative
Dubai Investment Park, Dubai, United Arab Emirates-Ensured customer satisfaction and delivered professional customer support.
-Acknowledged and resolved customer complaints.
-Generated daily sales and stock reports for the sales team and assisted with stock liquidation.
-Responded promptly to customer inquiries regarding products, orders, and deliveries.
-Processed orders and samples received via email, chat, and phone.
Jan. 2017 -Jan. 2019
SHEINCustomer Service Supervisor
Dubai, United Arab Emirates-Assisted in setting targets for individuals and teams.
-Addressed questions from team members, providing guidance and feedback.
-Managed escalations and took over customer interactions when necessary (e.g., complaints, order
inquiries).
-Developed methods to optimize procedures and keep staff motivated.
-Measured performance using key metrics such as satisfaction ratings, chat ratings, and t...