Years of experience: 28

United StatesIT

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Mark's Career Path
Junior Linux AdministratorMar. 2024 -
Present
NHK International CorporationJunior Linux Administrator
• Completed multiple successfully migrations from TrueNAS Core to TrueNAS SCALE, implementing SMB shares and configuring Windows ACLs. • Investigate account lockouts using Graylog to identify patterns of failed logins from network scanning attacks, enhancing security measures to prevent recurrence. • Strengthened endpoint security with Carbon Black by monitoring for viruses, malware, and PUPs...
Systems EngineerOct. 2009 -
Oct. 2023
A2 HostingSystems Engineer
• Assessed and implemented Microcode updates to secure 150 servers from the Downfall vulnerability. • Utilized msr-tools for interim patching of 200 servers susceptible to Zenbleed, pending the release of OS patches. • Improved endpoint visibility by implementing SIEM solution using Wazuh and Elasticsearch. • Introduced FreeIPA, resulting in enhanced authentication and replacing our aging LDA...
Support Analyst Team LeadMay. 2009 -
Oct. 2009
A2 HostingSupport Analyst Team Lead
• Transitioned support staff from two-shift to three-shift system, enhancing coverage and responsiveness. • Addressed and resolved advanced support concerns escalated from Support Analysts. • Guided customers in navigating terms of service challenges by recommending suitable plan upgrades or facilitating terminations, as necessary. • Spearheaded training initiatives for Support Analyst team m...

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