Years of experience: 18

United StatesCall CenterCustomer ServiceEngineerElectrical engineer

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Kyle's Career Path
Design Authority Engineer - Electrical Oct. 2022 -
Present
Savannah River Nuclear SolutionsDesign Authority Engineer - Electrical
United StatesI assist with design changes, Modification Travelers, procedure revision, DOE order compliance, systems engineering and upkeep, preventative maintenance, component identification and labeling, system health reports,etc. I am also a Qualified Electrical Worker. I am proficient at writing technical review packages and Unreviewed Safety Question documents, providing necessary oversight in design...
Support CoordinatorAug. 2021 -
Sep. 2022
VerizonSupport Coordinator
North Augusta, South Carolina, United StatesI assist peer representatives with overrides, order approvals, and general consultation along with representing Verizon in a management capacity with escalated consumer interactions.
Technical Support Expert - MessagingNov. 2020 -
Aug. 2021
VerizonTechnical Support Expert - Messaging
Anderson, South Carolina, United StatesContinued to support customers with technical issues, now in a messaging setting rather than 800-inbound.

Kyle's Posts

  • How I can help you

    In customer service, I excel in technical support, retention, and de-escalation. With 12 years' experience, I offer strong communication and innovative solutions. In engineering, I specialize in system management and legacy technology, backed by a BS in Electrical Engineering and an MBA.

  • People I am looking for

    Ideal clients are young engineers and customer service reps seeking to advance in their careers. I offer mentorship and guidance to help them excel and achieve their professional goals.

  • Experience & Cases

    Achievements include multiple awards at Verizon and roles in technical support and escalation. In engineering, led projects like transformer replacements and acted as Design Authority in security design packages.

  • How to contact

No responses yet
0