Years of experience: 17
PolandInvestor & VCStartup FounderIT📝 Influencer or BloggerC-level Executive
Trust Score
Exceptionally trusted; proven professional excellence.
Mateusz's Career Path
May. 2018 -Present
CapgeminiSenior Digital Workplace Architect
Cracow, Lesser Poland District, Poland
May. 2015 -Apr. 2018
ABBIS Service Level SME
Kraków Area, Poland- Performance measurement of IS Run Services - Adheres to process framework and governance model. Chairs the Service Level Internal Meeting
- Support Transition and Transformation team with Expert knowledge on Service Level Management and suppliers obligations.
- Acts as Subject Matter Expert (SME) for service level management, including performance measurement and reporting
- Implementation ...
Jun. 2014 -Apr. 2015
ABBOffice 365 Global Service Delivery Lead
Cracow, Lesser Poland District, Poland- Chair meetings with vendor managers to ensure day to day cooperation is properly supported.
- Project, document, control and improve Office365 Support Processes due to ITIL Good Practices
- Office365 Service Reporting,
- Office365 Escalation processing,
- Day to day Problem Management overview of global High Priority Incidents, Root Cause Analysis