Years of experience: 6

NigeriaStartup FounderVoice Over📝 Influencer or BloggerCall Center SupervisorPodcast Host

Trusted by top professionals

Trust Score

Exceptionally trusted; proven professional excellence.

100%
Toluwalase's Career Path
Client Onboarding Executive.Apr. 2024 -
Present
CargodealerClient Onboarding Executive.
Lagos State, NigeriaAs a Client Onboarding Executive at Cargodealer Inc, I specialize in ensuring a seamless and efficient onboarding experience for our clients. My role involves guiding clients through the initial stages of their journey with us, from setup to implementation, and ensuring they are fully equipped to leverage our services to their fullest potential.
Customer Support RepresentativeJan. 2021 -
Sep. 2021
Blu Vintage StudiosCustomer Support Representative
Lagos State, Nigeria- Customer Interaction: Efficiently responded to customer inquiries and complaints across phone, email, social media, and live chat, providing accurate information and personalized assistance. - Issue Resolution: Troubleshot technical issues and escalated complex cases to appropriate departments, ensuring swift resolution and customer satisfaction. - Feedback Collection: Gathered and reported...
Customer Service RepresentativeOct. 2019 -
Oct. 2023
PEFTI Film InstituteCustomer Service Representative
Ajao Estate , Lagos Nigeria .Managing incoming calls and customer service inquiries Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives within the tim...

Toluwalase's Posts

  • 0

    How I can help you

    • Detailed data management tailored to your needs. • Efficient query resolution for customer satisfaction. • Competitive edge through fast, accurate data processing. • Enhanced client experience with CRM support.

  • 0

    People I am looking for

    • Small to mid-sized firms • Startups aiming for growth • E-commerce brands needing data and customer service • Businesses seeking operational improvement

  • 0

    Experience & Cases

    • Reduced data errors by 40% with verification checklist • Boosted customer satisfaction by 15% • Increased retention by 20% with follow-up system • Past clients: Cargodealer, Pefti Film Institute, Funhouse TV

  • 0

    How to contact

No responses yet
0