Years of experience: 10

TechnologyAccount ManagementHubspotMedia & TelecommunicationsSEO SpecialistContent Writer

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James's Career Path
IT Support SpecialistMay. 2024 -
Oct. 2024
Denver, Colorado, United States• Provide in-depth technical support to 350+ end-users within 5 different organizations, diagnosing and resolving hardware, software, and network problems escalated from the level 1 help desk • Assist users remotely via phone, email, and remote access tools, and provide on-site support when necessary to resolve issues that cannot be handled remotely or in emergency situations. • Maintained an...
Junior Vice President - GrowthMar. 2024 -
Feb. 2025
CodifinJunior Vice President - Growth
• Cultivate relationships with over 30 US-based partners, including financial institutions, technology providers, and industry associations, to expand Codifin's reach and accelerate growth. • Recruit, hire, and manage a 5-person high-performing US-based growth team, providing mentorship and guidance to achieve ambitious goals. • Implement multi-channel marketing and sales initiatives to acqui...
Customer Success Executive - AmericasNov. 2021 -
Sep. 2023
LoopUpCustomer Success Executive - Americas
San Francisco, California, United States• Oversaw customer and technical support for 30+ international organizations with a team of 35+ personnel for a global Communication Platform as a Service (CPaaS) provider. • Supervised technical account management for multiple clients, including government contractors, corporate clients, universities, and multiple school systems in both North and South America. • Provided on-site and remote ...

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