Years of experience: 32

Customer Success ManagerLife Science & Health CareBanking & Capital MarketsTechnologyITProject Manager

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Jon's Career Path
Director, Customer Success OperationsJul. 2024 -
Present
InforDirector, Customer Success Operations
United StatesJoined CS Operations to bring “field experience” to the business of running Customer Success. Primarily responsible for definition, enablement and operationalizing the Success Methodology for Infor’s premium CS Service, called CareFor Success.
Customer Success Executive, HealthcareMay. 2023 -
Jun. 2024
InforCustomer Success Executive, Healthcare
United StatesCustomer Success Executive for $15M SaaS portfolio of large healthcare providers. I coordinate all Infor's SaaS, Services, Support, Innovation/Enhancement and Relationship-building activities for my portfolio accounts. I am responsible for soliciting Voice of Customer across the customer's footprint and aligning Infor's resources to influence and improve customer experience, sentiment and ann...
Senior Client Services Partner, Healthcare IndustryDec. 2021 -
May. 2023
InforSenior Client Services Partner, Healthcare Industry
United StatesProfessional Services sales executive helping the country's largest healthcare providers plan, deploy, manage and optimize their business outcomes using their INFOR ERP software and subscriptions and AWS platform. As the Services Client Partner I help my customers evaluate how Infor's Professional Services might facilitate implementation and adoption of ERP SaaS solutions across HR, Finance, ...

Jon's Posts

  • How I can help you

    I enhance key business areas to boost efficiency and minimize process friction. By aligning large organizations on shared objectives, I dismantle barriers enabling cohesive pursuit of common goals.

  • People I am looking for

    Seeking collaborative engagements with: • Banks for financial transformations • Hospitals to optimize healthcare operations • Manufacturers to streamline production processes

  • Experience & Cases

    Achievements include: • Developed insight dashboard for a credit card issuer • Halved onboarding time via cross-functional program • Founded a 100+ person consulting firm. Clients served: Bank of America, Duke Energy, Atrium Health, HCA

  • How to contact

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  • About

    - Leveraged Strategy, Leadership, and Growth skills to triple company size in 4 years.

  • Cases & Experiences

    - Became President of consulting firm in 2006 - Established new Vision and Mission - Secured new Fortune 500 clients - Attracted exceptional talent

  • Work Order

    - We assist in crafting unique Vision Statements - Help define distinct Company Missions - Guide in strategic planning - Aid in leadership development

  • How to contact

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