Years of experience: 8

Call CenterCustomer Support RepresentativeSupport SpecialistTechnical Support AgentCustomer ServiceChat Support

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Janet's Career Path
Operations SpecialistFeb. 2025 -
Present
SpliceOperations Specialist
Quality Management Specialist: Customer SuccessDec. 2023 -
Feb. 2025
Grey (YC W22)Quality Management Specialist: Customer Success
United States- Identified and documented the cause(s) of quality problems in conversations and implemented internal processes to correct them. - Spearheaded the article team to optimize existing articles and create new articles, leading to an AI and chatbot support resolution rate of over 75%. - Oversaw the scheduling and coordination of agents’ shifts and was instrumental in scaling up the team to provid...
Customer Support SpecialistSep. 2023 -
Nov. 2023
Grey (YC W22)Customer Support Specialist
United States- Consistently maintained a Customer Satisfaction (CSAT) rating of 90% and other set productivity standards - Responded to customer inquiries via emails, social media, or live chat. - Handled 100+ customer interactions per day, giving detailed, friendly, personalized, and polite service to ensure customer retention. - Provided first contact resolution to issues raised on inbound messaging by ...

Janet's Posts

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    About myself

    With over 5 years of expertise in customer retention and quality management within fintech, I excel in planning and coordinating customer service efforts to bolster relationships and achieve both organizational and operational objectives.

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    Job Description

    Seeking opportunities within a global structure, aiming to leverage skills in a dynamic, international environment to drive customer success and foster sustainable growth.

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    How to contact

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