Years of experience: 16
Service ManagerProject Manager🧑🔬 EngineerCustomer Success ManagerMechanical engineerAutomobile Engineer
Trust Score
Highly reliable; strong professional involvement.
Ivan's Career Path
Dec. 2022 -Jun. 2024
Boxer PropertyProject Manager
• Negotiated agreements/commitments between business units, ventures and the IT department. • Coached 16 IT team members under the PM methodology. • Built from scratch the Project Management Methodology under the IT department during 2023. • Reduced by 30% timing deliveries between stages. • Closed 96% of 2023 projects and 61% of 2024 (End-of-May).
Mar. 2021 -Oct. 2022
Domino PrintingService Manager
Mexico• Creator of Service Level Agreements of customers, improving annual revenue by 10% during 2022. • Improved supervisor productivity by 30% during the first three months. • Lean Six Sigma promoter, certifying two supervisors as Yellow Belt and mentoring three more teams/projects from different departments. • Growed 10% of First Time Install Rate / 2% First Time Fix Rate / 8% Net Promoter Score...
Jun. 2018 -Mar. 2021
Bendix Commercial Vehicle Systems LLCTechnical Support and Engineering Supervisor
Mexico• Led four continuous improvement projects (Training Campus, Warranty Analysis, Cost Reduction, Training Material). • 20% time improvement for any technical support on Product and System Troubleshooting. • Minimized warranty approvals (credit notes) by 25%. • Reduced warranty claims endorsement by 30% due to bulletin communication to the dealers' network. • Increased Field Service Technicians...