Years of experience: 20

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Iryna's Career Path
IT Business Analyst MenteeApr. 2024 -
Jul. 2024
Women in Tech UkraineIT Business Analyst Mentee
Ukraine
ERP Project ExecutiveJan. 2024 -
Present
KPH Group Ltd.ERP Project Executive
Ħamrun, Malta- Implementation: Elicit, gather, and document the requirements for ERP module implementation, project planning, and Gantt chart development. - Training and Support: Develop and deliver training materials and sessions for end-users, ensuring they are equipped to use the ERP system effectively. Provide ongoing support to resolve any operational issues. - Process Optimization: Continuously revi...
Solutions ConsultantJan. 2023 -
May. 2023
ExigySolutions Consultant
Birkirkara, Malta- Project Functional analysis, project workshops - Developing of Project Inception, Solution Scope, Project Plan documents - IT risk register - Creation of UI design Technologies/systems: Microsoft SharePoint

Iryna's Posts

  • How I can help you

    Evaluate customer interactions, pinpoint issues, and suggest actionable improvements tailored to your business needs, ensuring enhanced satisfaction and operational efficiency.

  • People I am looking for

    Seeking businesses eager to refine their customer experience.

  • Experience & Cases

    Past Successes: - Herbalife: Distributor`s satisfaction of Contact Center services improvement (% of answered calls, consulting quality) - lifecell: Customer experience improvements at Contact Center & Online Chats . Served diverse customer-driven businesses.

  • How to contact

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  • About myself

    With over 8 years experience as a Business Analyst, System Analyst, and Project Manager, I excel in enhancing business efficiency and implementing ERP and CRM solutions. Notable achievements include launching the BankID and MNP for lifecell, billing system for Yasno.

  • Job Description

    I am seeking a part-time or consultancy role as an IT Business Analyst, where I can leverage my skills in analyzing business requirements and enhancing systems to contribute to organizational growth and innovation.

  • How to contact

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