Years of experience: 16

Case ManagerClient Relations SpecialistTyping SpecialistVoice OverCustomer ServiceData Entry

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Glenn's Career Path
Director, Customer ExperienceDec. 2019 -
Present
Cebu Pacific AirDirector, Customer Experience
Pasay, National Capital Region, PhilippinesLeads CX strategy & design and champions voice of the customers to ensure seamless customer journey.
Senior Manager, Customer ExperienceOct. 2018 -
Dec. 2019
SM RetailSenior Manager, Customer Experience
Pasay City, Metro ManilaLed the creation and implementation of customer processes, policies, communications, and user experience for SM’s e-commerce platform.
Head, Customer Experience and Information SystemsMar. 2016 -
Sep. 2018
Digits Trading CorporationHead, Customer Experience and Information Systems
Quezon CityTransforming the organization's customer experience and information systems by establishing foundations and skills through training & development, ensuring fast customer service and accurate info on social media, helping shape the plans and strategies for the future, building relationships with customers through insighting, leading the Apple service center business growth, and innovating syst...

Glenn's Posts

  • How I can help you

    Enhance videos and events with engaging narrations. Benefits include: - Clear English diction - Fast delivery - Competitive pricing

  • People I am looking for

    Ideal clients include: - Event organizers - Corporates - Videographers - Ad agencies

  • Experience & Cases

    Achievements include: - Boosted event awareness via radio ads - Increased mall event traffic - Managed expectations of customers. Past clients: - Robinsons Supermarket - Kumon Philippines - Ministop Philippines - Amway Philippines - PhilHealth - Globe Telecom

  • How to contact

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