Years of experience: 6+

🧑‍💼 C-level Executive✔️ ITBusiness OwnerCPO🧨 ConsultingBanking Operations

Trust Score

Highly reliable; strong professional involvement.

70%
Frank's Career Path
Senior Director, Payments OperationsMar. 2021 -
Dec. 2023
Truckstop.comSenior Director, Payments Operations
Phoenix, Arizona, United States · RemoteDe Facto General Manager Led the strategic and operational management of Truckstop's Payments ecosystem, focusing on innovative product strategy and operational efficiency in the FinTech domain. Orchestrated collaboration across various product teams to enhance cross-sell opportunities and develop new value propositions. Managed a team of 115, including 6 direct reports, overseeing the proces...
Director of Risk ManagementJan. 2021 -
Mar. 2021
Truckstop.comDirector of Risk Management
Phoenix, Arizona, United StatesIn the initial phase of my role at Truckstop, I led the Risk Management division, focusing on the strategic refinement of credit, collections, underwriting, and compliance processes. My goal was to enhance the carrier payment experience, balancing stakeholder satisfaction with profitability. Key Responsibilities: - Process Optimization: Restructured underwriting processes to improve customer ...
General ManagerOct. 2017 -
Jan. 2021
Digital CX GroupGeneral Manager
Cave Creek · RemoteLed the charge in a $12M management training startup, focusing on strategic rollout and team leadership. Responsibilities included overseeing new product rollouts, content development, and go-to-market strategies, along with directing an operations team consisting of 8 direct and 25 indirect reports. • Revenue Growth: 2x growth in one year while reducing labor hours by redesigning the program...

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