Years of experience: 8

MusicEditorLiteratureMusic and Audio ProductionTranslatorEntertainment

Trust Score

Highly reliable; strong professional involvement.

75%
Beatriz's Career Path
Business Customer Support AgentMar. 2024 -
Present
WiseBusiness Customer Support Agent
São Paulo, São Paulo, Brasil- English support for business customers via chat, email and phone
Customer Service AgentJul. 2023 -
Mar. 2024
NovibetCustomer Service Agent
São Paulo, São Paulo, Brasil- Customer support via chat and e-mail (Zendesk) - Internal analysis for Reclame Aqui cases - Solving complex and delicate cases - Team Leader tasks such as: - Monitoring the operation during the shift - Task assignment - Monitoring the volume of tickets and chats - Escalating technical or marketing-related issues - Creating and follow-up Jira tickets - Bridge between agents and HR - Analysin...
Tech Assistant - Customer SupportJan. 2023 -
Apr. 2023
ROZINI IND E COM INSTRUMENTOS MUSICAISTech Assistant - Customer Support
São Paulo, São Paulo, Brazil- Support for customers looking for musical instruments repair