São Paulo, São Paulo, Brasil- Customer support via chat and e-mail (Zendesk)
- Internal analysis for Reclame Aqui cases
- Solving complex and delicate cases
- Team Leader tasks such as: - Monitoring the operation during the shift - Task assignment - Monitoring the volume of tickets and chats - Escalating technical or marketing-related issues - Creating and follow-up Jira tickets - Bridge between agents and HR - Analysin...