Years of experience: 11
Sales ManagerBusiness Development ManagerHR Business PartnerBloggerPersonal AssistantAthlete
Trust Score
Exceptionally trusted; proven professional excellence.
Alina's Career Path
May. 2022 -Present
Amer SportsProject Manager & PA to CFO
Munich, Bavaria, Germany• Led internal finance projects to improve streamline approval processes (including export control policy) and data visualization. • Supported strategic decision-making by preparing high-level reports and presentations for the CFO, Executive Committee, and Board Members • Reduced travel-related expenses by 11% through efficient planning and vendor negotiation. • Streamlined calendar managemen...
Oct. 2020 -Jan. 2023
Decathlon UkraineCountry Customer Satisfaction Leader
Kyiv, Kyiv City, Ukraine• Managed a team of 35 with 5 direct reports across stores and DTC channels including a Contact Center. • Enhanced customer communication, receiving a 94% satisfaction rate based on post-interaction surveys. • Implemented Customer Service Standards and Mystery Shopper visits across Decathlon Ukraine, boosting in-store satisfaction by 35%. • Improved contact center performance by deploying cha...
Jun. 2019 -Oct. 2020
Decathlon UkraineCustomer Satisfaction Leader - Pochaina Store
Kyiv, Kyiv City, Ukraine• Led a team of 9 people directly and provided indirect leadership in Customer Service across the entire store team. • Owned the in-store customer service strategy—developed KPIs and successfully achieved 97% overall customer satisfaction for the year. • Led recruitment and onboarding in a highly selective environment—who progressed to key leadership roles such as Store Leaders and Store Oper...