Years of experience: 6+

United States✔️ IT👍 Sales & BizDev🧨 ConsultingCustomer Success ManagerTech Support

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Ashley's Career Path
FounderNov. 2023 -
Present
Professional Helpers, LLCFounder
New York City Metropolitan Area · RemoteAs the founder of Professional Helpers, I'm passionate about helping early-stage companies build winning customer experiences. I can act as your fractional Chief Experience Officer (CXO), providing the strategic guidance and support you need to: - Boost efficiency & satisfaction: I'll help streamline processes, identify pain points, and implement data-driven solutions to enhance customer jour...
Head Of Community SupportNov. 2021 -
Feb. 2024
ClubhouseHead Of Community Support
New York, New York, United States · Remote- Reduced support BPO cost by over $100k/mon by transitioning vendors, increasing efficiency and accuracy with process and technology improvements, and overall reducing response time. - Reduced Support backlog from 2k emails to 60 by implementing prioritization buckets and subject matter experts. - Reduced support inbounds by 80% by implementing LLM chatbot & AI/ML deflection tools. - Managin...
Head of Community ExperiencesJun. 2021 -
Oct. 2021
Gregarious, Inc.Head of Community Experiences
New York City Metropolitan Area