Years of experience: 13

Tech Support✔️ IT

Trust Score

Highly reliable; strong professional involvement.

70%
Andres's Career Path
Technical SpecialistMar. 2016 -
May. 2024
Quest SoftwareTechnical Specialist
Panama City, Panamá, Panama · RemoteMaintain open and clear communication with the team so they know they can turn to the escalation team in critical situations. Develop a clear process for handling escalations, including quick problem identification, resource allocation, and follow-up to ensure effective resolution. Stay updated on the latest trends and technologies in the software area to take a proactive approach to problem-...
Technical Support EngineerNov. 2012 -
Feb. 2016
TeleperformanceTechnical Support Engineer
Sana AnaTechnical Support Engineer Dell Account Data Protection area. Netvault Backup team, Backup and restores of application such as Oracle, NDMP, SQL, Vmware and so on. Netvault Smartdisk administration as well as storage technologies for backups.
Technical SupportFeb. 2011 -
Nov. 2012
Netway S.A.Technical Support
It Technitian Voip Technitian Linux admin

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