Years of experience: 28
South AfricaData EntryITProduct Manager
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Willem's Career Path
Jul. 2021 -Present
SasolSenior Specialist Information Management | Service Delivery Management
City of Johannesburg, Gauteng, South AfricaAs the senior specialist, I lead a team of 5 service delivery management specialists who are responsible for monitoring IT service health, identification and implementation of service and user experience improvements, business engagements, management of incident, complaints, and escalation processes, and maintaining close collaboration between all support stakeholders. The objective is to pro...
Mar. 2020 -Jun. 2021
SasolInformation Management Manager – Service Optimisation
City of Johannesburg, Gauteng, South AfricaAs the manager service optimisation, I was responsible for leading a team of 9 service optimisation & IT workspace specialists who were responsible for monitoring IT service health, identifying and implementing service optimisation initiatives, conducting business engagements, managing incident complaints and escalation processes, maintaining close collaboration between all support stakeholde...
Nov. 2014 -Feb. 2020
SasolInformation Management Business Partner: Business Engagement (Sasol Energy)
South AfricaAs the business partner, I lead a team of 2 personnel responsible for the management of the departmental budget, workspace IT service delivery, business analysis on new solution demand and platform ownership of our manufacturing execution (MES), industrial IT (IIT), logistics execution (LES), and unique (non-ERP) systems deployed in the business unit. Our service base covered approximately 1,...