Trust Score
Exceptionally trusted; proven professional excellence.
Teysha's Career Path
Sep. 2024 -Present
Moran MinistriesExecutive Assistant
Round Rock, Texas, United StatesCoordinated complex schedules and travel, maintaining a 95% executive satisfaction rate. Leveraged digital tools (such as Google Workspace and Microsoft Teams) to manage communication and document handling, enhancing efficiency by 50%. Prepared and facilitated virtual meetings using Zoom and other conferencing tools, improving effectiveness by 30%. Supported cross-functional projects with tas...
Jan. 2017 -Jun. 2024
Expedia GroupSME Customer Experience Specialist
Austin, Texas, United StatesEnsured 95% traveler satisfaction by managing 50+ unexpected situations. Enhanced guest experiences and data accuracy through chat pilots, APRS, delists, and data entry, increasing efficiency by 50%. Onboarded and trained new staff and overseas agents, launching the Cairo team and boosting efficiency by 30%. Stayed updated on products, improving customer satisfaction by 20% with targeted sugg...
Oct. 2016 -Jan. 2017
Sam's ClubOptical Sales Associate
Austin, Texas, United StatesAchieved a 95% authorization rate and provided copay details for seamless insurance coverage. Maintained 98% accuracy in invoicing for insurance companies. Attained a 90% satisfaction rate by resolving customer concerns professionally and empathetically. Empowered customers with product knowledge, leading to a 25% increase in upsells. Delivered exceptional service, earning a 99% satisfaction ...