Sidonia Gause - Senior Director of Client Experience, Retention & Engagement, ADP

Years of experience: 24

🧑‍💼 C-level ExecutivePartnerships Manager✔️ IT✨ Business Owner👍 Sales & BizDev🗿 HR

Trusted by top professionals

Laura Schirer
VP of Customer Success Operations @ImageTrend LLC
Verified
Sidonia has a talent for recognizing both the strengths and areas for improvement in others. Having reported directly to her for years and now continuing our relationship with her as my mentor, she c...
Lucy Peoples
Retired (2015) @N/A
Verified
As her mentor, I have seen first hand that Sidonia Gause is an exemplary leader whose work ethic, vision, and dedication have consistently exceeded the highest expectations. Her ability to drive strat...

Trust Score

Exceptionally trusted; proven professional excellence.

100%

Sidonia's Career Path

Jul. 2023 -
Present

ADPSenior Director of Strategic Initiatives

New Jersey, United StatesSpearheaded the development and execution of long-term strategic initiatives designed to drive growth and innovation in the delivery of Benefit Administration Services. Collaborating closely with cross-functional leadership teams to identify and capitalize on market opportunities, increasing attachment rates, boosting client retention, and enhancing the client experience. • Initiated and nurt...

Feb. 2022 -
Jul. 2023

ADPSenior Director Client Experience

Oversee the Executive Council Advisory Board, Client Engagement & Events Team, and manage the Net Promoter Score (NPS) analysis and initiatives. Foster collaboration among Product, Sales, Business Operations, and Engineering teams to elevate customer experiences. Integrate customer service leaders into strategic business discussions to ensure customer-centric decision-making. • Elevated the c...

Sep. 2018 -
Feb. 2022

ADPSenior Director, Client Loyalty, Major Account Services (MAS)

New Jersey, United StatesOrchestrated client retention initiatives for ADP’s Major Account Services, managing a portfolio with over $100M in annual contract value, improving retention among high-risk clients. Led a team of 19 across Executive Relationship Managers, Relationship Specialists, Client Relationship Coordinators, and Client Loyalty Managers, ensuring the stability of top-tier accounts in the Eastern U.S. A...