Years of experience: 11

Content Manager💸 MarketingIndia

Trust Score

Highly reliable; strong professional involvement.

60%
Shobha's Career Path
Director, Social Media & Customer support operationsJul. 2020 -
Dec. 2022
RogueNewsDirector, Social Media & Customer support operations
New York, United StatesResponsibilities and Achievements: Roguenews NFT Marketplace Creation: •Defining project requirements: Clearly outline the requirements and goals of the NFT marketplace. Determine the features, functionality, and scope of the project. •Planning the development process: Create a development roadmap with milestones, timelines, and deliverables. Break down the project into manageable tasks and a...
Compliance Officer - OodlebitNov. 2019 -
Apr. 2020
UpworkCompliance Officer - Oodlebit
Vietnam•Managed all KYC (Know Your Customer) applications and handled general customer service queries related to compliance. •Single-handedly handled the entire KYC process for a period of 5 months, ensuring accuracy, timeliness, and adherence to regulatory requirements. •Conducted thorough reviews and verification of customer documentation to ensure compliance with internal policies and regulatory...
Associate Team LeadFeb. 2017 -
Jul. 2018
SonetelAssociate Team Lead
Hyderabad Area, India•Managed the daily operations of the Consumer Customer Service Team, handling increasing complexity and business impact. •Participated in the hiring, training, and ongoing performance assessment of up to 12 Customer Service Representatives. •Managed and assigned team workflows, ensuring efficient handling of escalations and maintaining a high level of customer satisfaction. •Monitored the tea...

Shobha's Posts

  • AI powered Content and Marketing Tool

    Hi I am Shobha, I represent a consumer insight firm. As of now, we are requesting a few business owners in the USA, to test out our new AI-powered content generation and marketing tool. It's a small 10-minute survey.

  • How to contact

    If you're interested, please fill the form. P.S. If you know a right person, please make an intro or share with him/her the link to this page.

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