Years of experience: 15

Data Entry AssociateTyping SpecialistDocument ProcessorData EntryData Entry SpecialistComplaint Resolution Specialist

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Randall's Career Path
Backyard chicken and goat farmerMay. 2022 -
Present
Self-employedBackyard chicken and goat farmer
San Diego County, California, United StatesCurrently drowning in eggs and only choosing recipes that will take at least 5 eggs or more each.
Director Of Customer ServiceOct. 2021 -
Mar. 2025
HelloTech Inc.Director Of Customer Service
- Own HelloTech's customer service departments of roughly 100 employees (Sales / Order Support / Quality Assurance / Training) - Build all Customer Service KPIs utilizing Fivetran, Snowflake, and Sigma Computing in DBT and SQL - Ended hiring seasonal agents by building customer voice automations and channel switching to SMS and eliminated seasonal spend saving 25% of total spend during peak s...
Director of Customer SupportJan. 2021 -
Oct. 2021
JaanuuDirector of Customer Support
- Lead the Customer Experience team to manage and communicate with all customers in a rapidly growing e-Commerce environment - Transition the Support team to becoming proactive as opposed to reactive - reduce ticket load by 40% through implementing systems and workflows to provide better documentation - Proactively create and implement systems and tools to reduce ticket handle time by 30% - M...