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Years of experience: 12
CanadaCBDOAccount ManagerChanel ManagerCustomer Success ManagerPartnerships Manager
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Raphael's Career Path
Nov. 2023 -Present
Cars CommerceSupport Manager
Montreal, Quebec, CanadaAs Support Manager, I help guide our support team to provide outstanding customer service to our ever-growing list of valued clientele. My main areas of responsibility include: -Team Leadership: Motivate and develop our team of support agents to provide top-notch service -Quality Assurance: Define and maintain high service quality standards while continuously improving processes to optimize e...
Sep. 2022 -Nov. 2023
D2C Media IncData Analyst
Montreal, Quebec, CanadaAs a Data Analyst with D2C Media, I primarily focus on technical analysis of our automotive dealership clientele's inventory & pricing data.
In this endeavour, I also act as the escalation point for my support & business development colleagues.
Day-to-day tasks may include, but are not limited to: -Perform technical account set-up interviews with new clients.
-Data mapping standardization.
-C...
Nov. 2020 -Sep. 2022
EDealerPerformance Manager
Toronto, Ontario, CanadaAs a Performance Manager, I leveraged my experience in managing and supporting automotive dealership websites & digital marketing accounts to focus on key performance metrics & provide value-added recommendations to an assigned portfolio of over 50 clients.
I worked closely with my colleagues in graphic design, technical support, web dev & sales to drive the adoption, retention & growth of my...