Years of experience: 26

ITCustomer ServiceClient Relations SpecialistCustomer Care SpecialistProject Manager

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Pretesh's Career Path
Group Executive: Service Delivery & PMOApr. 2021 -
Present
Liquid Intelligent TechnologiesGroup Executive: Service Delivery & PMO
South Africa, Midrand• Group Revenue Management • Group Performance Management (Conversion and Mean Time to Install) • Cost Management (Opex & Capex) • Define, set, and review Service Delivery processes and procedures. • Report and manage key revenue projects across the Group Internationally • Decides on and implements service improvement. • Decides on and implements Service Delivery Strategy • CSAT (NPS) (Custom...
Executive: Service DeliveryApr. 2020 -
Apr. 2021
Liquid Intelligent TechnologiesExecutive: Service Delivery
South Africa, Midrand• Revenue Management • Cost Management (Opex & Capex) • Staff Management • Define, set and review Service Delivery processes and procedures. • Define, set and measure performance through intelligent reporting. • Decides on and implements service improvement. • Decides on and implements Service Delivery Strategy • CSAT (NPS) (Customer Excellence)
Senior Manager: Service DeliveryApr. 2014 -
Apr. 2020
Liquid TelecomSenior Manager: Service Delivery
South Africa, Midrand• Project Management • Staff Management • Escalation Management • Budget and Revenue Control, Capex & Opex • Manage Order to Cash Process • Responsible for driving efficiencies. • Supporting Bid Office with Tender Responses • ESAT (Employee Satisfaction) • CSAT (NPS) (Customer Excellence) • Plan & Implement Improvement Plans to improve revenue generation and Mean Time to Install (MTTI) • Prom...

Pretesh's Posts

  • How I can help you

    • Lead and manage Telco projects globally • Track and control Opex + Capex for max ROI • Ensure superior customer experience via robust governance • Over 20 years in project/service delivery • Expert in chaos management and automation • Skilled in reporting and escalation

  • People I am looking for

    • Clients needing top-tier project management • Businesses seeking strong service management • Firms requiring enhanced customer relationship management

  • Experience & Cases

    • Automated broadband delivery to zero/low touch • Built customer portal for order tracking • Achieved Cisco Gold certification • Worked with Google, META, Microsoft, and more

  • How to contact

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